Water

Bureau/Office
Public Works
The City of Portland Water Bureau serves water to nearly a quarter of all Oregonians. We’re committed to great water sources, public health, community relationships, and planning ahead. Our mission is to serve excellent water every minute of every day.
Concrete dam with lake behind it and surrounded by forest with fall colors on the trees

Featured content

An icon of a hand holding a credit card inside a green circle, set against a blue background

Pay my bill

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Log in to my account

An icon of house with a water droplet inside it, set inside a blue circle in front of a light blue background

Start, stop, or transfer service

Two people sitting at a table looking at a paper form together. A laptop is open in front of one of them. A vertical blue stripe with wavy lines covers the right of the image. A light green icon with white hands cupping a dollar sign overlays the image.

Apply for financial assistance with your sewer, stormwater, water bill

A woman wearing a headset and sitting at a desk with an open computer smiles at the camera. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with a glass of water and a caution symbol overlays the image.

Report drinking water quality or pressure concerns

Three Water Bureau employees wearing high vis vests and hard hats use shovels to remove concrete from a hole in a street. A vertical blue stripe with wavy lines covers the right of the image. A light blue icon with an email symbol overlays the image.

Sign up for Water or project newsletters

Illustration of Portland's water system, showing water moving from our two water sources, through treatment facilities, reservoirs, storage tanks, and pipes to reach a sink where someone is filling up a glass of water.

About Portland's water system

Illustration of person in a lab coat examining a test tube inside a lab.

Keeping your drinking water safe

An illustration show two Portland Water Bureau employees wearing hard hats and vests guiding a pipe that is being lowered into a whole dug into a street.

Building for the future

Graphic with a photo of a bend in a copper pipe on the right, a picture of water coming out of a faucet into a glass in the middle, and a vertical blue stripe with wavy lines on the right. A light brown icon with the white outline of a pipe overlays the middle picture and the blue stripe.

Lead and drinking water

A woman smiles as she sits in front of a table with lab equipment. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with the outline of a beaker overlays the image.

Cryptosporidium and drinking water

Graphic composed of four photos: a person in a lab coat holds up and examines two filled beakers (top left); an employee in a button down smiles at the camera (top right); a construction worker in a Portland Water Bureau vest looks at a construction site (bottom right); an employee examines a piece of equipment (bottom right). A vertical blue stripe with wavy lines covers the right of the image. A dark blue icon with the outline of three people's silhouettes overlays the image.

About us

Contact

Portland Water Bureau

Water Bureau program contacts
PWBCustomerService@portlandoregon.gov
phone number503-823-7770Free interpretation is available.

Follow on Social Media

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LinkedIn
PWB on YouTube
Nextdoor

Mailing address

1120 SW 5th Avenue, Suite 405
Portland, OR 97204

Related offices, programs, and projects

A picture of a person wearing a headset with a microphone. The right side of the picture is covered with a light blue stripe with three wavy lines. Overlaying the image and the stripe is a dark blue icon with white lines depicting a person talking on the phone.

Portland Water Bureau Customer Service

map of Bull Run Treatment Projects in east Multnomah County, including the Improved Corrosion Control Treatment project off of Lusted Road and the Filtration project between Dodge Park Blvd and Bluff Road

Bull Run Treatment

Workers connect a fire hydrant to the water system.

Water System Improvements

Photo of a lake with a small island in the middle and Mount Hood behind. The lake is surrounded by evergreen forest.

Water Efficiency Program

1900 SW 4th Ave building entrance.

Water Development Services

Photo of a class of young kids with their backs to us looking over the side of a concrete dam looking at a calm body of water with green mountains in the background.

Water Resources Education

News

Bull Run Treatment Projects Update - Nov. 27, 2024

Please read our November 2024 Bull Run Treatment Projects Update.

Newsletter

Water-efficient home for the holidays

Get tips for cutting down on water use during the holidays!

Blog post

Snowy background with text that reads Water-Efficient Home for the Holidays.

Home improvement in your future? Does your business need a new ice machine? Don’t miss out on rebates!

Did you know that you can get money back on your sewer, stormwater, and water bill for making water-efficient upgrades? The Portland Water Bureau offers rebates on water-efficient toilets and irrigation equipment, as well as on commercial air-cooled ice machines.

Blog post

Open toilet in a nice bathroom overlaid with a icon showing two hands cupped around a $

Portland transitions to primary water source, the Bull Run Watershed

Secondary groundwater source provided supplemental water supply during a dry autumn

Press release

Dam one in the Bull Run Watershed with fall colors
More news

Events

Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts.

9:30 am – 10:30 am
Public Meeting
More events

Past Meetings and Hearings

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