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    Ted Wheeler
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    Rene Gonzalez
    City Commissioner
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    Mingus Mapps
    City Commissioner
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    Simone Rede
    City Auditor

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Avoid utility scams

Due to recent reports in the region of individuals posing as City drinking water or utility billing officials, be on the lookout for fraudulent phone calls. Read more on our blog post How to avoid utility scams. 

Water

Bureau/Office
The City of Portland Water Bureau serves water to nearly a quarter of all Oregonians. We’re committed to great water sources, public health, community relationships, and planning ahead. Our mission is to serve excellent water every minute of every day.
Concrete dam with lake behind it and surrounded by forest with fall colors on the trees
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Featured content

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Pay my bill

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Log in to my account

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Start, stop, or transfer service

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Apply for financial assistance with your sewer, stormwater, water bill

A woman wearing a headset and sitting at a desk with an open computer smiles at the camera. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with a glass of water and a caution symbol overlays the image.

Report drinking water quality or pressure concerns

Three Water Bureau employees wearing high vis vests and hard hats use shovels to remove concrete from a hole in a street. A vertical blue stripe with wavy lines covers the right of the image. A light blue icon with an email symbol overlays the image.

Sign up for Water or project newsletters

Illustration of Portland's water system, showing water moving from our two water sources, through treatment facilities, reservoirs, storage tanks, and pipes to reach a sink where someone is filling up a glass of water.

About Portland's water system

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Keeping your drinking water safe

An illustration show two Portland Water Bureau employees wearing hard hats and vests guiding a pipe that is being lowered into a whole dug into a street.

Building for the future

Graphic with a photo of a bend in a copper pipe on the right, a picture of water coming out of a faucet into a glass in the middle, and a vertical blue stripe with wavy lines on the right. A light brown icon with the white outline of a pipe overlays the middle picture and the blue stripe.

Lead and drinking water

A woman smiles as she sits in front of a table with lab equipment. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with the outline of a beaker overlays the image.

Cryptosporidium and drinking water

Graphic composed of four photos: a person in a lab coat holds up and examines two filled beakers (top left); an employee in a button down smiles at the camera (top right); a construction worker in a Portland Water Bureau vest looks at a construction site (bottom right); an employee examines a piece of equipment (bottom right). A vertical blue stripe with wavy lines covers the right of the image. A dark blue icon with the outline of three people's silhouettes overlays the image.

About us


Contact

Contact

Portland Water Bureau

emailPWBCustomerService@portlandoregon.gov
phone number503-823-7770

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Mailing address

1120 SW 5th Avenue, Suite 405
Portland, OR 97204

Related offices, programs, advisory groups, and projects

Picture of Financial Assistance

Financial assistance on your sewer, stormwater, water bill

map of Bull Run Treatment Projects in east Multnomah County, including the Improved Corrosion Control Treatment project off of Lusted Road and the Filtration project between Dodge Park Blvd and Bluff Road

Bull Run Treatment

Workers connect a fire hydrant to the water system.

Water System Improvements

Photo of a lake with a small island in the middle and Mount Hood behind. The lake is surrounded by evergreen forest.

Water Efficiency Program

1900 SW 4th Ave building entrance.

Water Development Services

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Water Resources Education


News

How to avoid utility scams this holiday season

Learn how to spot and avoid potential scams.

November 20, 2023 12:30 pm Blog post

Illustration of a person sitting at a desk with a computer on it. The person has one hand on their head and the other reaching out towards the computer screen. A hand reaches out from the computer screen and grabs a credit card from the person's outreached hand. There is a caution symbol above the computer screen.

Bull Run Treatment Projects Construction Activity Update - November 20, 2023

Please read the November 20, 2023 Bull Run Treatment Project Construction Activity Update.

November 20, 2023 11:00 am Newsletter


Bull Run Treatment Projects Construction Activity Update - November 14, 2023

Please read the November 14, 2023 Bull Run Treatment Project Construction Activity Update.

November 14, 2023 11:00 am Newsletter


Bull Run Treatment Projects Update - Autumn 2023

Please read our Autumn 2023 Bull Run Treatment Project Update.

November 7, 2023 12:00 pm Newsletter


More news

Past Meetings and Hearings

Administrative Review Committee

November 14, 2023

Bull Run Working Group semi-annual meeting

November 7, 2023

Administrative Review Committee

September 12, 2023

Administrative Review Committee

August 8, 2023

Administrative Review Committee

July 11, 2023

More meetings and hearings

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The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services.  Request these services online or call 503-823-4000, Relay Service: 711. 

503-823-4000  Traducción e Interpretación | Biên Dịch và Thông Dịch  | 口笔译服务  |  Устный и письменный перевод  |  Turjumaad iyo Fasiraad | Письмовий і усний переклад  |  Traducere și interpretariat  |  Chiaku me Awewen Kapas | अनुवादन तथा व्याख्या 

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General information

email311@portlandoregon.gov
phone number311 Information and Customer Service
phone number503-823-4000
Oregon Relay Service711 Oregon Relay Service

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Official City of Portland seal. The image depicts Portlandia holding her trident backdropped by mountain and river, accompanied by the text 'City of Portland, Oregon 1851'

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