Water

Bureau/Office
Public Works
The City of Portland Water Bureau serves water to nearly a quarter of all Oregonians. We’re committed to great water sources, public health, community relationships, and planning ahead. Our mission is to serve excellent water every minute of every day.
Concrete dam with lake behind it and surrounded by forest with fall colors on the trees

Featured content

An icon of a hand holding a credit card inside a green circle, set against a blue background

Pay my bill

An icon of an arrow pointing at a silhouette of a person's head and shoulders inside a dark blue circle, set against a light blue background

Log in to my account

An icon of house with a water droplet inside it, set inside a blue circle in front of a light blue background

Start, stop, or transfer service

Two people sitting at a table looking at a paper form together. A laptop is open in front of one of them. A vertical blue stripe with wavy lines covers the right of the image. A light green icon with white hands cupping a dollar sign overlays the image.

Apply for financial assistance with your sewer, stormwater, water bill

A woman wearing a headset and sitting at a desk with an open computer smiles at the camera. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with a glass of water and a caution symbol overlays the image.

Report drinking water quality or pressure concerns

Three Water Bureau employees wearing high vis vests and hard hats use shovels to remove concrete from a hole in a street. A vertical blue stripe with wavy lines covers the right of the image. A light blue icon with an email symbol overlays the image.

Sign up for Water or project newsletters

Illustration of Portland's water system, showing water moving from our two water sources, through treatment facilities, reservoirs, storage tanks, and pipes to reach a sink where someone is filling up a glass of water.

About Portland's water system

Illustration of person in a lab coat examining a test tube inside a lab.

Keeping your drinking water safe

An illustration show two Portland Water Bureau employees wearing hard hats and vests guiding a pipe that is being lowered into a whole dug into a street.

Building for the future

Graphic with a photo of a bend in a copper pipe on the right, a picture of water coming out of a faucet into a glass in the middle, and a vertical blue stripe with wavy lines on the right. A light brown icon with the white outline of a pipe overlays the middle picture and the blue stripe.

Lead and drinking water

A woman smiles as she sits in front of a table with lab equipment. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with the outline of a beaker overlays the image.

Cryptosporidium and drinking water

Graphic composed of four photos: a person in a lab coat holds up and examines two filled beakers (top left); an employee in a button down smiles at the camera (top right); a construction worker in a Portland Water Bureau vest looks at a construction site (bottom right); an employee examines a piece of equipment (bottom right). A vertical blue stripe with wavy lines covers the right of the image. A dark blue icon with the outline of three people's silhouettes overlays the image.

About us

Contact

Portland Water Bureau

PWBCustomerService@portlandoregon.gov
phone number503-823-7770

Follow on Social Media

PortlandWaterBureau
portlandwater
portlandwaterbureau
LinkedIn
PWB on YouTube
Nextdoor

Mailing address

1120 SW 5th Avenue, Suite 405
Portland, OR 97204

Related offices, programs, and projects

A picture of a person wearing a headset with a microphone. The right side of the picture is covered with a light blue stripe with three wavy lines. Overlaying the image and the stripe is a dark blue icon with white lines depicting a person talking on the phone.

Portland Water Bureau Customer Service

map of Bull Run Treatment Projects in east Multnomah County, including the Improved Corrosion Control Treatment project off of Lusted Road and the Filtration project between Dodge Park Blvd and Bluff Road

Bull Run Treatment

Workers connect a fire hydrant to the water system.

Water System Improvements

Photo of a lake with a small island in the middle and Mount Hood behind. The lake is surrounded by evergreen forest.

Water Efficiency Program

1900 SW 4th Ave building entrance.

Water Development Services

Photo of a class of young kids with their backs to us looking over the side of a concrete dam looking at a calm body of water with green mountains in the background.

Water Resources Education

News

City of Portland Advances One Water Model 

News article

Portland Water Bureau to activate groundwater system

Dry weather and above average temperatures prompt the need to augment the Bull Run supply.

Press release

An aerial photo of a groundwater pump station next to the Columbia River

Portland Water Bureau crews quickly repair large main break, restore water service

Water bureaus crews successfully repaired a major water main break on Saturday, October 5th in Northwest Portland. Water service has been restored to all affected customers.

Blog post

Water bureau crews respond to a broken water main at night.

Come drink me, H2O: New hit single from Drippy the Water Drop makes a splash!

You may have heard Sabrina Carpenter’s catchy song “Espresso,” but H2O’s a better beverage—and it finally has a theme song to match. The artist, Drippy the Water Drop, shares the meaning behind the song and why you should drink Portland water, not espresso.

Blog post

5 people wearing summer attire lay on beach chairs around a water drop costume
More news

Past Meetings and Hearings

See something we could improve on this page? Give website feedback.