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Water

Bureau/Office
Public Works
The City of Portland Water Bureau serves water to nearly a quarter of all Oregonians. We’re committed to great water sources, public health, community relationships, and planning ahead. Our mission is to serve excellent water every minute of every day.
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Featured content

An icon of a hand holding a credit card inside a green circle, set against a blue background

Pay my bill

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Log in to my account

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Start, stop, or transfer service

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Apply for financial assistance with your sewer, stormwater, water bill

A woman wearing a headset and sitting at a desk with an open computer smiles at the camera. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with a glass of water and a caution symbol overlays the image.

Report drinking water quality or pressure concerns

Three Water Bureau employees wearing high vis vests and hard hats use shovels to remove concrete from a hole in a street. A vertical blue stripe with wavy lines covers the right of the image. A light blue icon with an email symbol overlays the image.

Sign up for Water or project newsletters

Illustration of Portland's water system, showing water moving from our two water sources, through treatment facilities, reservoirs, storage tanks, and pipes to reach a sink where someone is filling up a glass of water.

About Portland's water system

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Keeping your drinking water safe

An illustration show two Portland Water Bureau employees wearing hard hats and vests guiding a pipe that is being lowered into a whole dug into a street.

Building for the future

Graphic with a photo of a bend in a copper pipe on the right, a picture of water coming out of a faucet into a glass in the middle, and a vertical blue stripe with wavy lines on the right. A light brown icon with the white outline of a pipe overlays the middle picture and the blue stripe.

Lead and drinking water

A woman smiles as she sits in front of a table with lab equipment. A vertical blue stripe with wavy lines covers the right of the image. A light brown icon with the outline of a beaker overlays the image.

Cryptosporidium and drinking water

Graphic composed of four photos: a person in a lab coat holds up and examines two filled beakers (top left); an employee in a button down smiles at the camera (top right); a construction worker in a Portland Water Bureau vest looks at a construction site (bottom right); an employee examines a piece of equipment (bottom right). A vertical blue stripe with wavy lines covers the right of the image. A dark blue icon with the outline of three people's silhouettes overlays the image.

About us

Contact

Portland Water Bureau

Water Bureau program contacts
PWBCustomerService@portlandoregon.gov
phone number503-823-7770Free interpretation is available.

Follow on Social Media

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portlandwater
portlandwaterbureau
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LinkedIn
PWB on YouTube
Nextdoor

Mailing address

1120 SW 5th Avenue, Suite 405
Portland, OR 97204

Related offices, programs, and projects

A picture of a person wearing a headset with a microphone. The right side of the picture is covered with a light blue stripe with three wavy lines. Overlaying the image and the stripe is a dark blue icon with white lines depicting a person talking on the phone.

Portland Water Bureau Customer Service

map of Bull Run Treatment Projects in east Multnomah County, including the Improved Corrosion Control Treatment project off of Lusted Road and the Filtration project between Dodge Park Blvd and Bluff Road

Bull Run Treatment

Workers connect a fire hydrant to the water system.

Water System Improvements

Bull Run lake with Mount Hood in the distance. The lake is surrounded by evergreen forest.

Water Efficiency Program

1900 SW 4th Ave building entrance.

Water Development Services

Photo of a class of young kids with their backs to us looking over the side of a concrete dam looking at a calm body of water with green mountains in the background.

Water Resources Education

News

Bull Run Filtration Facility land use permit update

In January 2025, the Land Use Board of Appeals remanded (sent back to Multnomah County) one item from the Bull Run Filtration Project's Multnomah County land use permit. The Water Bureau has begun a wind-down and pause of construction for the remand period.

News article

It's cold: Protect your pipes to protect your property and keep the water on.

When temperatures are at or below freezing, water pipes can freeze or break. You can lower your risk by taking steps now to protect your plumbing from cold temperatures and by learning what to do if your pipes freeze or burst.

News article

A photoshopped pipe "wearing" a beanie, scarf, and glasses next to text that says "If you're cold, your pipes are cold too."

A Portland Water guide to native plant sale season

Looking to save water outdoors? Try planting more native plants, which require less water that most non-native plants. Not sure where to start? Don't panic!
Get a head start with this guide to native plant sale season from the Portland Water Bureau, part of the City's Public Works Service Area.

Blog post

Close of view of a Kinnikinnick plant showing off the dark green leaves and delicate pink flowers

Five facts about Portland Water that are more interesting than the 2025 Super Bowl

This year’s Big Game may be a snooze-fest, but these Portland Water facts will wake you up like a splash of water to the face.

Blog post

Collage of graphics: Football player inside a pipe next to a stack of 14 footballs; old photo of football player with a circled pipe in corner; photo of a worker installing a pipe laid over a football field with a football player pointing at the pipe photo.
More news

Past Meetings and Hearings

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