Signing up usually takes about an hour.
Types of assistance
We (the Bureau of Environmental Services and the Water Bureau) offer several financial assistance programs:
Bill discount: You may be able to get a discount on every sewer, stormwater, and water bill.
Crisis voucher: If you've had a personal crisis and are enrolled in the bill discount program, you may be able to receive a voucher (a credit) of up to $500.
Water Leak Repair Assistance: Do you have a leaky toilet, faucet, or pipe? If you own your home and are enrolled in our bill discount program, we may be able to fix the leak for free.
How to apply
Click below for the online or print application. Not sure if you qualify? Check out our Frequently Asked Questions Page for more information. The application also provides details about eligibility.
A few notes:
- To complete the application, you'll need to provide income documentation for your gross household income (all sources of income, before deductions, for all household members) for the last 30 days.
- Remember to click Submit & Sign after filling out the required fields.
- After you fill out the application, please consider filling out the optional survey. It only takes a few minutes and it helps us serve Portlanders better.
Income eligibility requirements
(Valid until July 2024)
|Family Size||Tier 1 Discount|
|Tier 2 Discount|
|1 person||Under $3,950||Under $1,975|
|2 people||Under $4,515||Under $2,258|
|3 people||Under $5,080||Under $2,540|
|4 people||Under $5,640||Under $2,820|
|5 people||Under $6,095||Under $3,048|
|6 people||Under $6,614||Under $3,307|
|7 people||Under $6,995||Under $3,498|
|8 people||Under $7,445*||Under $3,723**|
Apply through Community Service Centers
We partner with eight Community Service Centers where you can make an appointment to establish eligibility for our program, as well as access other important social services.
IRCO - Africa House
631 NE 102nd Ave.
IRCO - Asian Family Services
8040 NE Sandy Blvd.
SEI Community Services
2205 NE Columbia Blvd.
Native American Youth & Family Center
5135 NE Columbia Blvd.
410 NE 18th Ave.
Our Just Future (formerly Human Solutions)
124 NE 181st Ave.
10055 E. Burnside St.
El Programma Hispano Catholico
333 SE 223rd Ave. Suite 100