Signing up usually takes about an hour.
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Types of assistance
We (the Bureau of Environmental Services and the Water Bureau) offer several financial assistance programs:
Bill discount: You may be able to get a discount on every sewer, stormwater, and water bill.
Crisis voucher: If you've had a personal crisis and are enrolled in the bill discount program, you may be able to receive a voucher (a credit) of up to $500.
Water Leak Repair Assistance: Do you have a leaky toilet, faucet, or pipe? If you own your home and are enrolled in our bill discount program, we may be able to fix the leak for free.
How to apply
Click below for the online or print application. Not sure if you qualify? Check out our Frequently Asked Questions Page for more information. The application also provides details about eligibility.
A few notes:
- To complete the application, you'll need to provide income documentation for your gross household income (all sources of income, before deductions, for all household members) for the last 30 days.
- Remember to click Submit & Sign after filling out the required fields.
- After you fill out the application, please consider filling out the optional survey. It only takes a few minutes and it helps us serve Portlanders better.
Online Financial Assistance Application
Income eligibility requirements
(Valid until July 2023)
| Family Size | Tier 1 Discount 60% MFI (monthly income) | Tier 2 Discount 30% MFI (monthly income) |
|---|---|---|
| 1 person | Under $3,730 | Under $1,865 |
| 2 people | Under $4,260 | Under $2,130 |
| 3 people | Under $4,795 | Under $2,398 |
| 4 people | Under $5,325 | Under $2,663 |
| 5 people | Under $5,753 | Under $2,876 |
| 6 people | Under $6,207 | Under $3,104 |
| 7 people | Under $6,605 | Under $3,303 |
| 8 people | Under $7,030* | Under $3,515** |
Apply through Community Service Centers
We partner with eight Community Service Centers where you can make an appointment to establish eligibility for our program, as well as access other important social services.
IRCO - Africa House
631 NE 102nd Ave.
503-253-4042
IRCO - Asian Family Services
8040 NE Sandy Blvd.
503-235-9396
SEI Community Services
2205 NE Columbia Blvd.
503-285-0493
Native American Youth & Family Center
5135 NE Columbia Blvd.
503-288-8177
Latino Network
410 NE 18th Ave.
503-283-6881
Human Solutions Inc.
124 NE 181st Ave.
503-405-7875
Impact Northwest
10055 E. Burnside St.
503-721-1740
El Programma Hispano Catholico
333 SE 223rd Ave. Suite 100
Gresham, OR
503-669-8350