Services, Guides, and Information
102 services and resources found
Map of hydrants available for use with an annual hydrant permit
City of Portland Website
Annual hydrant permit holders are only allowed to use the authorized hydrants on this interactive map
Match2 Utility Debt Relief Application
External Resource
The City of Portland has funding from a federal grant to help customers get utility bill payments back on track. Apply now to see if you qualify.
Pay for a water hydrant permit
External Resource
To make a payment online you will need the permit number and the amount due. This information can be located on the invoice you received in the mail. If you cannot find your invoice, call 503-823-1256 for assistance.
Penridge Water Main Replacement Project: Access Survey
External Resource
Please fill out this survey to help us understand your access needs during this project.
This survey is intended for neighbors who live in the Penridge Water Main Replacement project area.
This survey is intended for neighbors who live in the Penridge Water Main Replacement project area.
PFAS and drinking water
External Resource
Portland’s drinking water is at low risk for PFAS, and PFAS have not been detected in drinking water from the Bull Run Watershed and the Columbia South Shore Well Field.
Find tools, templates, and technical resources to help with your plan preparation for public works permitting.
We value our customers and are always looking for ways to improve our customer service, and we want to hear from you! We invite you to take our Customer Service Survey and share your experiences with us.
Precautionary boil water advisories
Information
We issue precautionary boil water advisories when there is a loss of pressure in a water main (pipe). If you're affected by one of these advisories, we'll hang a notice on the doorknob of your front door. If you have received a door hanger, boil your water or use bottled water.
Public Works Appeal Process
Service
Public Works appeals apply to the City's requirements for improvements made to the public right-of-way as part of the development process.
Public Works Permitting
Guide
Permitting information from City of Portland infrastructure bureaus regarding permitting and construction for public infrastructure improvements triggered by private development projects.
Regional Water Providers Consortium
Joint Regional Resource
The Regional Water Providers Consortium provides leadership in the planning, management, stewardship, and resiliency of drinking water in the Portland, OR metropolitan region.
You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, water pressure that's too high or too low, or no water at the tap? Our water quality specialists can help!
Report water service problem
Service
Is something wrong with your water service? See a leak in the street? Call us 24 hours a day.
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
We provide free lead-in-water testing for residents, childcare providers, and schools. Learn how to request a free test kit on this page.
Request a paper copy of the Drinking Water Quality report, which is also available online. Each year the Portland Water Bureau provides the Drinking Water Quality Report to all of its customers. The report contains important information about Portland's drinking water and water system.
Need extra time to pay your sewer, stormwater, and water bill? You can set up payment arrangements online, over the phone, or by email.
Please contact us to request free services to make our programs and offerings more accessible to you.
Seasonal water supply planning
Information
Each year, we develop a Seasonal Water Supply Augmentation and Contingency Plan. This plan makes sure we're prepared for the range of potential drinking water supply and demand conditions that could occur in the Portland area.
Sign up to receive an email when drinking water tests detect Cryptosporidium.
Sign up for Water or project newsletters
Subscribe
Sign up to get electronic newsletters about your Water of the projects you are interested in sent to your email.
Businesses, medical clinics, and other customers need to know when there are anticipated changes to our drinking water quality. Sign up to get an email or fax before we change drinking water sources or make an adjustment to our treatment.
¿Necesita más tiempo para pagar su factura de alcantarillado, aguas pluviales y agua? Puede establecer planes de pago en línea, por teléfono o por correo electrónico.
Source Water Assessment
State of Oregon Resource
This report from DEQ provides an assessment of Portland's drinking water sources, the Bull Run Watershed and Columbia South Shore Well Field.
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