Services, Guides, and Information

Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.

The City of Portland has funding from a federal grant to help customers get utility bill payments back on track. Apply now to see if you qualify.

Public Works appeals apply to the City's requirements for improvements made to the public right-of-way as part of the development process.  

Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.

Need extra time to pay your sewer, stormwater, and water bill? You can set up payment arrangements online, over the phone, or by email.

¿Necesita más tiempo para pagar su factura de alcantarillado, aguas pluviales y agua? Puede establecer planes de pago en línea, por teléfono o por correo electrónico.

Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.

Commercial and residential customers with backflow assemblies must hire a company to test their backflow assemblies once a year. After testing is complete, the test reports need to be mailed to the Water Bureau.

Quý vị cần thêm thời gian để thanh toán hóa đơn nước thải, nước mưa và nước của mình? Quý vị có thể thiết lập các thỏa thuận thanh toán trực tuyến, qua điện thoại hoặc qua email.

Нуждаетесь ли вы в предоставлении вам дополнительного времени для оплаты счета за канализацию, дренаж ливневых вод и водоснабжение? Вы можете договориться о рассрочке платежей в режиме онлайн, по телефону или по электронной почте.

您需要多一点时间来支付您的污水、雨水和自来水账单吗？您可以在线、通过电话或电子邮件建立付款安排。