Services, Guides, and Information
122 services and resources found
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
We provide free lead-in-water testing for residents, childcare providers, and schools. Learn how to request a free test kit on this page.
Request a paper copy of the Drinking Water Quality report, which is also available online. Each year the Portland Water Bureau provides the Drinking Water Quality Report to all of its customers. The report contains important information about Portland's drinking water and water system.
Need extra time to pay your sewer, stormwater, and water bill? You can set up payment arrangements online, over the phone, or by email.
Please contact us to request free services to make our programs and offerings more accessible to you.
Seasonal water supply planning
Information
Each year, we develop a Seasonal Water Supply Augmentation and Contingency Plan. This plan makes sure we're prepared for the range of potential drinking water supply and demand conditions that could occur in the Portland area.
Sign up to receive an email when drinking water tests detect Cryptosporidium.
Our monthly email newsletter is your behind-the-scenes look at how we deliver excellent water every minute of every day. We also share a lot of water memes. Yes, memes.
Sign up for Water or project newsletters
Subscribe
Sign up to get electronic newsletters about your Water of the projects you are interested in sent to your email.
Businesses, medical clinics, and other customers need to know when there are anticipated changes to our drinking water quality. Sign up to get an email or fax before we change drinking water sources or make an adjustment to our treatment.
Later this year, we will launch a pilot program that will automatically reduce utility bills for customers facing financial hardship. Learn about how our Smart Discount pilot program will help more people afford their bill.
¿Necesita más tiempo para pagar su factura de alcantarillado, aguas pluviales y agua? Puede establecer planes de pago en línea, por teléfono o por correo electrónico.
Source Water Assessment
State of Oregon Resource
This report from DEQ provides an assessment of Portland's drinking water sources, the Bull Run Watershed and Columbia South Shore Well Field.
Start, stop, or transfer service
External Resource
Open, close, or transfer your sewer, stormwater, and water account online.
Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.
If you're a business owner, operator, or tenant located in the Columbia South Shore Well Field, you can find the required hazardous materials reporting resources here.
Find the online form, materials, and instructions to prepare a public works permitting concept submittal.
Find the online form, materials, and instructions to prepare a public works permitting design development submittal.
Preconcept meetings are necessary for project and plan preparation to minimize project time and cost. Receive guidance, discuss possible solutions to potential conflicts, ask questions, and learn what information City staff need to effectively review your project.
Commercial and residential customers with backflow assemblies must hire a company to test their backflow assemblies once a year. After testing is complete, the test reports need to be mailed to the Water Bureau.
Subscribe to Water Bureau press releases
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Stay informed about the Portland Water Bureau! Subscribe to receive FlashAlert traffic and news releases from Portland Water Bureau.
Taste and odor changes in drinking water can be caused by a variety of factors, including your home plumbing. Learn more about taste and odor issues in drinking water and how to troubleshoot them.
Title 21 Review
Information
Title 21 is a set of codes that guide our work at the Portland Water Bureau.
If your water is discolored, the Water Bureau can help. In most cases, discolored water is temporary and should clear in a few hours or less.
Learn about water pressure in Portland and how to troubleshoot water pressure or flow problems in your home.
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