Services, Guides, and Information
122 services and resources found
Lead and drinking water
Information
Learn how lead enters drinking water, how you can test for lead and reduce your exposure to lead in water, and what the Water Bureau is doing to reduce lead in water.
The Portland Water Bureau provides free water testing for our customers in Portland, OR. Our testing meets the Oregon Department of Early Learning and Care lead testing requirements for licensed and license-exempt child care locations.
Learn more about our 2021-2025 Actions
Information
Learn more about the actions in the Plan to Advance Equity, Diversity, and Inclusion. Find the timing, lead teams, and questions for the data here.
Technical information about how and where to install backflow prevention assemblies.
Legionella and drinking water
Information
Learn about Legionella, what the Water Bureau is doing to protect public health, and steps everyone can take to prevent Legionella growth in their plumbing systems.
Log in to my account
External Resource
Log into your account to pay or manage your sewer, stormwater, and water bill
Maintaining water quality with hydrant flushing
Information
When we need to clean inside the city’s pipes, we flush water through hydrants. It’s one way we maintain excellent water quality.
Learn more about maintaining your water heater, how to troubleshoot basic problems, and when to call a plumber.
Find commonly used technical resources for public works permitting projects including transportation, sewer, stormwater, trees, and water manuals and standards.
Map of hydrants available for use with an annual hydrant permit
City of Portland Website
Annual hydrant permit holders are only allowed to use the authorized hydrants on this interactive map
Match2 Utility Debt Relief Application
External Resource
The City of Portland has funding from a federal grant to help customers get utility bill payments back on track. Apply now to see if you qualify.
Pay for a water hydrant permit
External Resource
To make a payment online you will need the permit number and the amount due. This information can be located on the invoice you received in the mail. If you cannot find your invoice, call 503-823-1256 for assistance.
Penridge Water Main Replacement Project: Access Survey
External Resource
Please fill out this survey to help us understand your access needs during this project.
This survey is intended for neighbors who live in the Penridge Water Main Replacement project area.
This survey is intended for neighbors who live in the Penridge Water Main Replacement project area.
Learn more about how to apply for permits and receive inspections from Environmental Services, Fire and Rescue, Transportation, Urban Forestry and Water.
PFAS and drinking water
External Resource
Portland’s drinking water is at low risk for PFAS, and PFAS have not been detected in drinking water from the Bull Run Watershed and the Columbia South Shore Well Field.
Find tools, templates, and technical resources to help with your plan preparation for public works permitting.
We value our customers and are always looking for ways to improve our customer service, and we want to hear from you! We invite you to take our Customer Service Survey and share your experiences with us.
In response to the financial burden of the COVID-19 pandemic, we partnered with the Bureau of Environmental Services to provide financial support to Portland's small businesses.
Precautionary boil water advisories
Information
We issue precautionary boil water advisories when there is a loss of pressure in a water main (pipe). If you're affected by one of these advisories, we'll hang a notice on the doorknob of your front door. If you have received a door hanger, boil your water or use bottled water.
Public Works Appeal Process
Service
Public Works appeals apply to the City's requirements for improvements made to the public right-of-way as part of the development process.
Public Works Permitting
Guide
Permitting information from City of Portland infrastructure bureaus regarding permitting and construction for public infrastructure improvements triggered by private development projects.
Regional Water Providers Consortium
Joint Regional Resource
The Regional Water Providers Consortium provides leadership in the planning, management, stewardship, and resiliency of drinking water in the Portland, OR metropolitan region.
You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, water pressure that's too high or too low, or no water at the tap? Our water quality specialists can help!
Report water service problem
Service
Is something wrong with your water service? See a leak in the street? Call us 24 hours a day.
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