Services, Guides, and Information
122 services and resources found
Esta página explica cómo los clientes residenciales unifamiliares pueden leer y entender su factura.
Contact the Water Bureau
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We're here to help. Choose from the list below to find the best way to contact us.
Cryptosporidium and drinking water
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Find Cryptosporidium test results and learn how we're changing our water treatment to address Cryptosporidium. If you have a condition that puts you at greater risk from Cryptosporidium in drinking water, find out how you can reduce your risk.
Customer Newsletter, Spring 2024
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Quarterly newsletter from Environmental Services and Portland Water — Portland's service providers for sewer, stormwater, and water. In this issue, find information on the importance of water, our new Smart Discount Program, how to prevent sewer backups, and gardening with Pacific Northwest plants.
Dodge Park
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Located at the confluence of the Sandy and Bull Run rivers, Dodge Park is a playground in Portland’s backyard. Just 20 miles east of Portland, the park offers year-round picnicking, fishing, and boating.
Drinking water test results
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We test Portland’s drinking water to make sure it meets all state and federal standards. You can see water quality reports and data on this page.
Emergency Water Shut-Off Valves
External Resource
Learn how to locate and use your emergency water shut-off valve so you can quickly turn off your water if your pipes burst.
We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.
Filtering or treating drinking water at home
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Learn about drinking water filters, and, if you choose to use one, how to pick the right one for you.
Find a HydroPark
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The Portland Water Bureau's HydroParks are water infrastructure facilities that have been transformed to also serve as neighborhood greenspaces. Find one near you.
Fixing water main breaks
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The Portland Water Bureau’s Maintenance & Construction crews are ready to respond to emergencies, including water main breaks, 24-hours a day, and seven days a week. On average, crews respond to 200 main breaks a year.
Get to know your groundwater
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Portland's groundwater improves the reliability of our water system by providing a robust secondary drinking water source that supplements the water we get from Bull Run. Together, these two water sources ensure that we can deliver excellent water every minute of every day.
Groundwater Protection Program
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Just like our rivers, our groundwater must be protected. The cities of Portland, Gresham, and Fairview have implemented the Groundwater Protection Program to protect the Columbia South Shore Well Field, a source of drinking water for nearly one million Oregonians.
How Bull Run is protected
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Portland has excellent water in part because generations of lawmakers, City staff, and community members have worked to protect Bull Run.
We are committed to reducing our impact on the climate. Here's an overview of the actions we're taking to reduce carbon emissions and become more energy efficient as we continue our essential work of serving drinking water to Portland.
Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
Learn more about different backflow prevention assemblies.
Water providers routinely measure pH, the water's acidity and alkalinity. The pH of Portland's water ranges between 8.0 and 9.0. You may want to measure water pH at your home if you have aquarium pets. This page contains our tips for you.
How to prepare for a water emergency
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At the Portland Water Bureau, we prepare as part of our daily work—hardening the backbone of our water system and building storage that will last for generations. In an emergency, everyone has a role to play. What's yours?
When temperatures are at or below freezing, water pipes can freeze or break. Whether you rent or own, there are steps you can take to protect your plumbing and reduce the risk of breaks.
How to read your sewer, stormwater, water bill
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This page explains how single-family residential customers can read and understand their bill.
Have questions about how to fill out your annual report for the Groundwater Protection Program? Start here.
Hydrate for Health
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A partnership between the Portland Water Bureau and Multnomah County's REACH Program focuses on water as a central part of a healthy lifestyle.
Learn how lead enters drinking water, how you can test for lead and reduce your exposure to lead in water, and what the Water Bureau is doing to reduce lead in water.
Keeping your drinking water safe
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Delivering safe, clean, and reliable drinking water is our highest priority.
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