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Stay home. Save lives. Portland enters phase 1 of reopening.

Services, guides, and information

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The fee statement request (W-6) form is for projects that will require public water system work. The Water Bureau will give an estimate of our cost to provide the requested service to the site.
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Rebates are available for purchasing a WaterSense-labeled irrigation controller or sprinkler nozzles. Anyone with an active City of Portland sewer/stormwater/water account can apply for rebates.
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Pay and manage your options on your City of Portland sewer, stormwater, and water bill. During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
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Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, high or low water pressure, or no water at the tap? Our Water Quality Specialists can help!
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Is something wrong with your water service? Call us 24 hours a day.
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Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
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To submit fire flow information, fill out the form below and email us.
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The Portland Water Bureau is currently offering a $50 rebate for replacing an old toilet or urinal with a WaterSense-labeled high-efficiency model.
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Bull Run watershed tours offer the unique chance to see firsthand how Portland's drinking water travels from forest to faucet.
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The Water Efficiency program offers information, devices, and technical resources to help you save water and money.