Services, guides, and information

Displaying 1 - 15 of 15
Information
Frequently asked questions about online access and paying your sewer, stormwater, and water bill.
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Please email or call us if you have a concern about your bill. If we can’t resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
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You can choose to pay every month (instead of every three months) so that your payment due isn’t as big. You pay the same amount either way.
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Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.
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You can pay your sewer, stormwater, and water bill by text message.
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Pay and manage your options on your City of Portland sewer, stormwater, and water bill. During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
Information
Learn more about how to apply for permits and receive inspections from Environmental Services, Fire and Rescue, Parks and Recreation, Transportation and Water.
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Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, high or low water pressure, or no water at the tap? Our Water Quality Specialists can help!
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Is something wrong with your water service? See a leak in the street? Call us 24 hours a day.
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Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.
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Need extra time to pay your sewer, stormwater, and water bill? You can set up payment arrangements online, over the phone, or by email.
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You can sign up to automatically pay your sewer, stormwater, and water bill.
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Want to save trees and reduce clutter? Sign up for a paperless sewer, stormwater, and water bill!
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To submit fire flow information, fill out the form below and email us.
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Bull Run watershed tours offer the unique chance to see firsthand how Portland's drinking water travels from forest to faucet.