Request a bill adjustment due to water leak

Information needed for a leak adjustment request:

• Today’s date
• Customer name
• Account number
• Service address
• City, state, ZIP  
• Home phone
• Work phone
• Date leak was discovered  
• Date leak was repaired
• Description of the leak (faucet, toilet, underground, etc.)
• Explanation of how the leak was repaired

Customers may qualify for bill adjustments when property-side leaks impact utility bills.

Each account is eligible to receive one adjustment during a 12-month period for an underground or outdoor leak that does not go into the sewer system and one adjustment for a leak that does go into the sewer system (such as a toilet leak.) Customers may request adjustments after leaks have been repaired. A city staff person will check the water meter to verify that the leak has been fixed.

Customers must make reasonable efforts to locate the leak and initiate repairs within 30 days of the City's or customer's initial notification of increased usage. Find more information on detecting leaks in the Yes! You can Find a Water Leak brochure. Repairs must be completed within 90 days after the customer was notified of increased usage. Exceptions for extraordinary circumstances may be considered through the appeal process. Water loss due to theft, vandalism, or construction damage is not covered and is the responsibility of the customer.

Informational Links

• Yes! You can Find a Water Leak Brochure
• View the Official City of Portland Policy 
• Leak Detection and Repair