Have questions about your drinking water quality? Want to report discolored water, water that tastes or smells bad, high or low water pressure, or no water at the tap? Our Water Quality Specialists can help!
Gather information
Check the WaterWorks map to see if there is construction or maintenance activities in your area.
To help us understand your issue, be prepared to answer the following questions:
- Is it happening at all your faucets?
- Is it happening with your cold water, hot water, or both?
- How would you describe what is happening? For example, if the water smells, what does it smell like? If the water is discolored, what color is it? If you see particles in the water, what size and color are they?
Contact us
The Water Quality Line operates Monday through Friday, 8:30 am to 4:30 pm. If you contact us outside of these hours, we will respond the next business day.
Report a water quality concern online
By phone
During evenings and weekends, call our 24-hour emergency line: 503-823-4874