1. Check out troubleshooting guides
We have several troubleshooting guides to help you address the issue:
- Discolored water
- Taste or smell
- Water pressure and flow
- Filtering water at home
- Water heater maintenance
- Measuring pH
If the troubleshooting guides do not resolve your issue or you need more help, follow the steps below to contact our water quality specialists.
2. Gather information
Is there work being done near you? Check the WaterWorks map to see if there is construction or maintenance work in your area.
Impacted by a discolored water event? Follow our tips on what to do during a discolored water event.
Need to contact us? To help us understand your issue, be prepared to answer the following questions:
- Is the issue happening at all of your faucets?
- Is it happening with your cold water, your hot water, or both?
- How would you describe what is happening? For example, if the water smells, what does it smell like? If the water is discolored, what color is it? If you see particles in the water, what size and color are they?
3. Contact us
The Water Quality Line operates Monday through Friday, 8:30 am to 4:30 pm. If you contact us outside of these hours, we will respond the next business day. If you need immediate assistance after hours, especially during the weekend, please call the 24-hour emergency line listed below.
503-823-7525 (interpretation services available)
During evenings and weekends, call our 24-hour emergency line: 503-823-4874 option 1