Setting up a payment arrangement usually takes about 15 minutes.
Follow these steps to extend your due date and break up your bill into multiple payments. You can choose to pay on a specific date or every week, every two weeks, or every month.
- Log in at our Customer Self Service site. If you have not registered on our Customer Self Service Site before, select Account Registration on the left sidebar and enter your account information.
- Once you're logged in, you'll be on the Account Detail screen. Select the Payment tab and click on Payment Arrangements.
- On the info screen, click the link to begin the payment arrangement request form.
In some cases, you'll need to call us for help. This could apply to you if you're moving, if your account has a pending disconnection due to non-payment, or if your service is disconnected.
Call us at 503-823-7770. Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. (except on holidays). You can request an interpreter.
Need help with your bill?
You may be eligible for bill discounts, a crisis voucher, or other financial assistance.
What to know about payment arrangements
If you default on a payment arrangement, you aren't eligible for new payment arrangements on the current balance. You must pay all missed payments before creating a new payment arrangement.
Most accounts are active accounts. An active account is one that is open and has not received a final bill.
Your payment is due 21 days after the billing date. If you're unable to pay, contact Customer Service to make payment arrangements or request a payment plan. We will encourage you to arrange for the shortest payment time possible.
Different rules apply to different bill frequencies:
- If you receive a bill every other month or every quarter (this is most customers): You can request payment arrangements that extend over the current billing period. Payment arrangements require that you pay the outstanding balance in full 14 days before the extract bill date. (The extract bill date is the first day we can read your meter to generate a regular bill. We ask that you pay off your current bill before we generate the next bill.)
- If you receive a bill every month (this is mostly commercial customers): You can request payment arrangements that extend the due date up to an additional 30 days.
Back billed accounts
Sometimes the City adjusts a bill to correct an error. This means that occasionally people receive a bill that goes back several meter reading cycles. If you receive a back bill for a period of more than six months, you can establish a payment plan to pay off the balance. You must pay the balance within six months. You must continue to pay your regularly scheduled bills by the established due date.
If your bill was delayed or adjusted for a period of six months or less, you must pay before the next billing cycle.
If your bill was delayed or adjusted because of your own error, you must pay before the next billing cycle.
Final billed accounts
We are not authorized to make payment arrangements for customers who have received a final bill.