information
Tentative labor agreement reached

The City of Portland and LiUNA – Laborers Local 483 announce a tentative agreement, ending labor strike effective 1am today, Sunday Feb 5, 2023

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Service
Pay and manage your options on your City of Portland sewer, stormwater, and water bill. If you can’t pay your full bill, contact us.
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Pay online

Log in to your account

Make a one-time payment (no login required)

Stop, start, or transfer service 

We use an external platform to manage customer accounts. Register for online access using your name and account number. 

With this system, you will be able to complete the following tasks:

Contact customer service

Call customer service

Pay on our automated phone system, available at all times (select option 1).

Service representatives are available 8 a.m. to 5 p.m., Monday through Friday. Hours may change as we work to protect the health of our call center staff due to the COVID-19 situation. Please expect delays.

ph: 503-823-7770

Email customer service

Ask a question about your account and make requests by email.

PWBCustomerService@portlandoregon.gov

Pay by mail

City of Portland
P.O. Box 4216
Portland, OR97208-4216
United States

Cash payments

Only cash payments are accepted in person.  Cash payments can be made Monday through Friday from 8:00 am to 3:30 pm. The Customer Service Walk-In Center is located at 664 N. Tillamook Street.