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Pay online
Make a one-time payment (no login required)
Stop, start, or transfer service
We use an external platform to manage customer accounts. Register for online access using your name and account number.
With this system, you will be able to complete the following tasks:
- Pay your bill
- Set up autopay
- Paperless billing
- Pay by text
- Update your account information
- Set payment arrangements
- Start, stop and transfer utility service
- Sign up for monthly statements
- View billing and usage history
- Enroll in Clean River Rewards
- Sign up for GreenBucks
Contact customer service
Call customer service
Pay on our automated phone system, available at all times (select option 1).
Service representatives are available 8 a.m. to 5 p.m., Monday through Friday. Hours may change as we work to protect the health of our call center staff due to the COVID-19 situation. Please expect delays.
ph: 503-823-7770
Email customer service
Ask a question about your account and make requests by email.
PWBCustomerService@portlandoregon.gov
Pay by mail
City of Portland
P.O. Box 4216
Portland, OR97208-4216
United States
Cash payments
Only cash payments are accepted in person. Cash payments can be made Monday through Friday from 8:00 am to 3:30 pm. The Customer Service Walk-In Center is located at 664 N. Tillamook Street.