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Pay online and other ways to pay
Make a one-time payment (no login required)
Stop, start, or transfer service
We use an external platform to manage customer accounts. Register for online access using your name and account number.
With this system, you will be able to complete the following tasks:
- Pay your bill
- Set up autopay
- Paperless billing
- Pay by text
- Update your account information
- Set payment arrangements
- Start, stop and transfer utility service
- Sign up for monthly statements
- View billing and usage history
- Enroll in Clean River Rewards
- Sign up for GreenBucks
Pay by phone
Pay on our automated phone system, available at all times. Dial 503-823-7770and select option 1.
Pay by mail
City of Portland
P.O. Box 4216
Portland, OR 97208-4216
United States
Payments in person
Visit our Walk-in Center at 664 N. Tillamook St. Portland, OR 97227 for in person payments Monday-Friday from 8 a.m. to 4 p.m., except holidays.
Contact customer service
Call customer service
Service representatives are available 8 a.m. to 5 p.m., Monday through Friday. Hours may change as we work to protect the health of our call center staff due to the COVID-19 situation. Please expect delays.
ph: 503-823-7770
Email customer service
Ask a question about your account and make requests by email.
PWBCustomerService@portlandoregon.gov
Need more time to pay your bill?
Give us a call or send us an email. We offer small, interest-free payment plans. Let us help you keep your account current or get your past-due bill on the right track. You may even qualify for our financial assistance program, which can help you save up to $760 per year, plus a $500 crisis bill credit.