During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
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Pay online
With this system, you will be able to complete the following tasks:
- Pay your bill
- Set up autopay
- Paperless billing
- Pay by text
- Update your account information
- Set payment arrangements
- Start, stop and transfer utility service
- Sign up for monthly statements
- View billing and usage history
- Enroll in Clean River Rewards
- Sign up for GreenBucks
Make a one-time payment (no login required)
Call customer service
Pay on our automated phone system, available at all times (select option 1).
Service representatives are available 8 a.m. to 5 p.m., Monday through Friday. Hours may change as we work to protect the health of our call center staff due to the COVID-19 situation. Please expect delays.
ph: 503-823-7770
Email customer service
Ask a question about your account and make requests by email.
PWBCustomerService@portlandoregon.gov
Pay by mail
City of Portland
P.O. Box 4216
Portland, OR97208-4216
United States
Visit our walk-in service center
To respond to the rapidly evolving COVID-19 situation, we have closed our Customer Service Walk-In Center, at 664 N. Tillamook Street, until further notice. We appreciate your patience as we work to serve you while following public health guidelines to protect our employees. You can still pay your bill over the phone and online.