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COVID-19 Freeze for Multnomah County

The four-week (minimum) freeze is in effect through December 16th.

Open, close, or transfer your account

Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.

Opening, closing, or transferring an account usually takes about 15 minutes.

We'll ask for this information:

If you're a new property owner

  • Your first and last name, or the name of the party responsible for paying the sewer/stormwater/water bill
  • The service address (your new address)
  • The date you are legally responsible for the property (this is the start service date, or the first date we'll bill you for)
  • The mailing address where you would like your bill delivered
  • Your phone number and email address, in case we need to follow up (these will be added to your account records)

If you've sold your property

  • Your first and last name
  • The service address (your old address)
  • The first and last name of the new owner (this is required to complete your request; if you're not sure, check the closing documents from the sale of your property)
  • The date you are no longer legally responsible for the property (this is the stop service date, or the last date we'll bill you for)
  • The address where you'll receive your final bill
  • Your phone number and email address, in case we need to follow up (these will be added to your account records)

If you're a landlord or tenant/occupant

  • The first and last name of the person responsible for paying the sewer/stormwater/water bill
  • The service address (the place receiving water service)
  • Account number, if you know it
  • The date your billing responsibility starts or ends
  • If you're a renter, the first and last name of your landlord
  • The mailing address where you would like your bill delivered, or the address where you'll receive your final bill
  • Your phone number and email address, in case we need to follow up (these will be added to your account records)

Ways to open, close, or transfer your account

Online

Just click here:

Stop, Start, Transfer Service Online

Phone

Call us at 503-823-7770. Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. (except on holidays).

Email

Email us your information. Review the lists above to make sure you include all the information we need.