Unusually high bill? You might have a leak.

If you find a water leak on your property, you can request an adjustment (or credit) to your sewer, stormwater, and water bill so you don’t have to pay for the increased water use. Find out more here.

Customer Alert - Call Center closes at 11:15 am on Thursday April 18th

Our call center will be closed from 11:15 am to 5:00 pm on Thursday April 18th due to an all-staff meeting. During this time customers can still pay on our view/pay bill website or on our 24-hour automated payment line. We apologize for the inconvenience.

News

Displaying 21 - 40 of 397

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

January 26, 2024 9:30 am News article

Portland Water Bureau treatment investments significantly improve lead levels in water

Improved drinking water treatment benefits all, especially people in homes with lead plumbing.

January 25, 2024 10:08 am News article

New Improved Corrosion Control Treatment Facilities

What to do if water pipes freeze, leak, or burst as temperatures rise

Frozen pipes are more likely to burst as temperatures begin to thaw. Learn what to do if your pipes burst or begin to leak. You may be able to receive leak repair assistance or request a bill adjustment.

Updated January 19, 2024 9:30 am News article

Illustration of two construction workers standing in a puddle on the street caused by a main break and working together to turn a handle to close a valve

It's cold: Protect your pipes to protect your property and keep the water on.

Take steps now to protect your plumbing from the winter weather.

Updated January 15, 2024 11:45 pm News article

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

January 5, 2024 9:30 am News article

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

December 26, 2023 10:00 am News article

Seeing yellow or green-tinted drinking water? It is natural color from the forest.

Residents around the Portland-area may be seeing a slight, yellow or green color in the water. This color is a lingering result of the heavy rains in early December. This is a harmless discoloration from fine organic matter from the Bull Run Watershed.

Updated December 21, 2023 10:51 am News article

A lake during fall with a glassy surface surrounded by green and yellow trees. The beautiful trees are reflected in the surface of the lake.

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

December 19, 2023 9:00 am News article

Bull Run Treatment Projects Update - December 2023

Please read our December 2023 Bull Run Treatment Project Update.

December 18, 2023 1:00 pm Newsletter

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

December 12, 2023 9:00 am News article

Mount Tabor Reservoir 6 stabilization repairs underway

Repairing current voids will allow Mount Tabor Reservoir 6 to be refilled with water later this winter.

December 11, 2023 2:56 pm News article

Still water sits in a reservoir below a sloping, forested hill in Mount Tabor Park

Prevent unwanted water use

You can prevent unwanted water use by securing your outdoor spigots.

December 11, 2023 1:15 pm News article

An outdoor hose spigot sticks out of a brick wall. The faucet is locked with a hose bib combination lock attachment.

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

December 5, 2023 9:00 am News article

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

November 28, 2023 9:00 am News article

How to avoid utility scams this holiday season

Learn how to spot and avoid potential scams.

November 20, 2023 12:30 pm Blog post

Illustration of a person sitting at a desk with a computer on it. The person has one hand on their head and the other reaching out towards the computer screen. A hand reaches out from the computer screen and grabs a credit card from the person's outreached hand. There is a caution symbol above the computer screen.

Bull Run Treatment Projects Construction Activity Update - November 20, 2023

Please read the November 20, 2023 Bull Run Treatment Project Construction Activity Update.

November 20, 2023 11:00 am Newsletter

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

November 20, 2023 9:00 am News article

Portland transitions to primary water source, the Bull Run Watershed

Our secondary groundwater source provided supplemental water supply after long, dry summer.

November 15, 2023 10:35 am Press release

Dam one in the Bull Run Watershed with fall colors

Bull Run Treatment Projects Construction Activity Update - November 14, 2023

Please read the November 14, 2023 Bull Run Treatment Project Construction Activity Update.

November 14, 2023 11:00 am Newsletter

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

November 13, 2023 9:00 am News article

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