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Got burst pipes? Apply for a credit on your sewer, stormwater, and water bill.

If you had frozen pipes burst or leak during the January 2024 winter weather event, you can request an adjustment (or credit) to your sewer, stormwater, and water bill so you don’t have to pay for the increased water use.

February 2, 2024 9:38 am News article

Close up image of an exposed and broken pipe with water bursting out of it. The pipe is surrounded by water and mud from the leak.

Bull Run Treatment Projects Update - January 2024

Please read our January 2024 Bull Run Treatment Projects Update.

January 31, 2024 5:00 pm Newsletter

Winter weather response…all year round

Portland Water Bureau staff worked around the clock during the recent extreme winter weather event to keep water flowing and provide emergency service to customers with burst pipes. But the work doesn’t start or end there—we prepare for extreme weather and other emergencies all day, all year round.

January 26, 2024 10:38 am Blog post

A water bureau truck plows snow from a heavily covered road in the bull run watershed.

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

January 26, 2024 9:30 am News article

Portland Water Bureau treatment investments significantly improve lead levels in water

Improved drinking water treatment benefits all, especially people in homes with lead plumbing.

January 25, 2024 10:08 am News article

New Improved Corrosion Control Treatment Facilities

What to do if water pipes freeze, leak, or burst as temperatures rise

Frozen pipes are more likely to burst as temperatures begin to thaw. Learn what to do if your pipes burst or begin to leak. You may be able to receive leak repair assistance or request a bill adjustment.

Updated January 19, 2024 9:30 am News article

Illustration of two construction workers standing in a puddle on the street caused by a main break and working together to turn a handle to close a valve

It's cold: Protect your pipes to protect your property and keep the water on.

Take steps now to protect your plumbing from the winter weather.

Updated January 15, 2024 11:45 pm News article

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

January 5, 2024 9:30 am News article

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

December 26, 2023 10:00 am News article

Seeing yellow or green-tinted drinking water? It is natural color from the forest.

Residents around the Portland-area may be seeing a slight, yellow or green color in the water. This color is a lingering result of the heavy rains in early December. This is a harmless discoloration from fine organic matter from the Bull Run Watershed.

Updated December 21, 2023 10:51 am News article