Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

• One representative from the Portland Water Bureau.
• One representative from the Bureau of Environmental Services.
• One member of the Portland Utility Board.

For more information

City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02)

Questions? Want the Zoom link for the next meeting? Contact Alex Reagan by email or call 503-865-2755.

Past meeting notes for the Administrative Review Committee

Meeting Notes July 14, 2026 Administrative Review Committee

ARC Members: Alex Reagan (Portland Water Bureau), Sherri Peterson (Bureau of Environmental Services), Lorraine Wilson (Public Utility Board)

Staff: Alex Kurilenko (Portland Water Bureau, Customer Service)

First appeal heard: Customer requested an additional water and sewer adjustment due to a leak for an entire year. The ARC ruled an adjustment could not be provided because an adjustment was already processed for two billing periods in one twelve-month period as allowed by City Code.

Second appeal heard: Customer requested a water and sewer adjustment for unexplained usage. The ARC denied the adjustment because the meter was tested, and the meter readings were verified during the billing periods in dispute.

Third appeal heard: Customer requested further adjustment to the water and sewer charges on their bill. The ARC granted an adjustment to the winter average and consumption based on same time the year before.

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7770, City TTY 503-823-6868, Relay Service: 711.