The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.
The Administrative Review Committee is made up of:
- One representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge.
- One representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge.
- One member of the Portland Utility Board.
For more information
City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02)
The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7770, City TTY 503-823-6868, Relay Service: 711.