information
Memorial Day closure

Most City of Portland offices will be closed Monday, May 27, in observance of Memorial Day.

Start, stop, or transfer your sewer, stormwater, water service

Service
Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.

Opening, closing, or transferring an account usually takes about 15 minutes.

On this Page

Stop, Start, Transfer Service Online

We'll ask you for the following information to open, close, or transfer your sewer, stormwater, and water account.

If you're a new property owner

  • Your first and last name, or the name of the party responsible for paying the sewer/stormwater/water bill
  • The service address (your new address)
  • The date you are legally responsible for the property (this is the start service date, or the first date we'll bill you for)
  • The mailing address where you would like your bill delivered
  • Your phone number and email address, in case we need to follow up (these will be added to your account records)

If you've sold your property

  • Your first and last name
  • The service address (your old address)
  • The first and last name of the new owner (this is required to complete your request; if you're not sure, check the closing documents from the sale of your property)
  • The date you are no longer legally responsible for the property (this is the stop service date, or the last date we'll bill you for)
  • The address where you'll receive your final bill
  • Your phone number and email address, in case we need to follow up (these will be added to your account records)

If you're a landlord or tenant/occupant

  • The first and last name of the person responsible for paying the sewer/stormwater/water bill
  • The service address (the place receiving water service)
  • Account number, if you know it
  • The date your billing responsibility starts or ends
  • If you're a renter, the first and last name of your landlord
  • The mailing address where you would like your bill delivered, or the address where you'll receive your final bill
  • Your phone number and email address, in case we need to follow up (these will be added to your account records)

How to stop all water charges

To stop all water charges, the water service (meter and box removed, service capped at the water main, furnishing zone restored) must be permanently removed, "killed" and disconnected from the main. 

The base charge to remove a 2" or smaller water service starts at $6,844.00. 

If you are paying to have a new, larger meter installed at the same time a 2” or smaller meter is being killed, we will waive up to $6,844.00 of the cost to kill the smaller service.

Contact Water Development Services at 503-823-7368 (option 4) to determine the cost of removal for a specific location. 

Please note that permanent removal of a water service may decrease the value of your property, as it would be necessary to pay installation fees and potentially additional  system development charges to add a new service in the future. 

What's the difference between  a meter "kill" and stopping service?

Type of ActionWho to contact?Fees associatedAction to meterDo you still get a water bill?
Meter KillDevelopment Services, email at devrev@portlandoregon.gov or call 503-823-7368 (option 4)Ordinance rate of $6,844.00 for 2" and smaller or Site Specific EstimateService capped at the main, meter and box removed, furnishing zone restoredWater bill discontinues
Stop ServiceCustomer Services (see contact info below)No cost to stop service. Contact us to request meter turned off.Still connected to main. Usually meter and box still present.Water bill continues to Property Owner

Ways to open, close, or transfer your account

Online

Just click here:

Stop, Start, Transfer Service Online

Phone

Call us at 503-823-7770. Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. (except on holidays).

Email

Email us your information. Review the lists above to make sure you include all the information we need.