See something we could improve on this page? Give website feedback.
Label:
Service
Have you bought or sold a house? Are you moving from one rental to another? Contact us to open, close, or transfer your sewer, stormwater, and water account.
Opening, closing, or transferring an account usually takes about 15 minutes.
Stop, Start, Transfer Service Online
We'll ask you for the following information to open, close, or transfer your sewer, stormwater, and water account.
If you're a new property owner
- Your first and last name, or the name of the party responsible for paying the sewer, stormwater, water bill
- The service address (your new address)
- The date you are legally responsible for the property (this is the start service date, or the first date we'll bill you for)
- The mailing address where you would like your bill delivered
- Your phone number and email address, in case we need to follow up (these will be added to your account records)
If you've sold your property
- Your first and last name
- The service address (your old address)
- The first and last name of the new owner (this is required to complete your request; if you're not sure, check the closing documents from the sale of your property)
- The date you are no longer legally responsible for the property (this is the stop service date, or the last date we'll bill you for)
- The address where you'll receive your final bill
- Your phone number and email address, in case we need to follow up (these will be added to your account records)
If you're a landlord or tenant/occupant
- The first and last name of the person responsible for paying the sewer, stormwater, water bill
- The service address (the place receiving water service)
- Account number, if you know it
- The date your billing responsibility starts or ends
- If you're a renter, the first and last name of your landlord
- The mailing address where you would like your bill delivered, or the address where you'll receive your final bill
- Your phone number and email address, in case we need to follow up (these will be added to your account records)
How to stop all water charges
To stop all water charges, the water service must be removed and disconnected from the water main. This includes removing the water meter and box, capping the water service line at the water main, and restoring the work area.
The cost to remove a 2-inch or smaller water service starts at $7,545.00.
If you are paying to have a new, larger meter installed at the same time a 2-inch or smaller meter is being killed, we will waive up to $7,545.00 of the cost to kill the smaller service.
Contact Water Service at 503-823-7368 (option 5) to get the cost of removal for a specific location.
Permanent removal of a water service may decrease the value of your property. To add a new service in the future, you would need to pay installation fees and potentially system development charges.
The difference between a meter "kill" and stopping service?
| Type of Action | Who to contact | Cost, if any | Action to water service and meter | Impact on water bill |
|---|---|---|---|---|
| Meter Kill | Water Service, at waterservice@portlandoregon.gov or 503-823-7368 (option 5) | For a 2-inch or smaller water service: $7,545.00 For all other water services larger than 2-inches: Site specific estimate | Service capped at the main, meter and box removed, furnishing zone restored | Water bill discontinues |
| Stop Service | Customer service (see contact info below) | No cost to stop service. Contact us to request meter turned off. | Service still connected to main. Usually meter and box still present. | Water bill continues to property owner |
Ways to open, close, or transfer your account
Online
Just click here:
Stop, Start, Transfer Service Online
Phone
Call us at 503-823-7770. Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. (except on holidays).
Email us your information. Review the lists above to make sure you include all the information we need.