Opening, closing, or transferring an account usually takes about 15 minutes.
Stop, Start, Transfer Service Online
We'll ask you for the following information to open, close, or transfer your sewer, stormwater, and water account.
If you're a new property owner
- Your first and last name, or the name of the party responsible for paying the sewer/stormwater/water bill
- The service address (your new address)
- The date you are legally responsible for the property (this is the start service date, or the first date we'll bill you for)
- The mailing address where you would like your bill delivered
- Your phone number and email address, in case we need to follow up (these will be added to your account records)
If you've sold your property
- Your first and last name
- The service address (your old address)
- The first and last name of the new owner (this is required to complete your request; if you're not sure, check the closing documents from the sale of your property)
- The date you are no longer legally responsible for the property (this is the stop service date, or the last date we'll bill you for)
- The address where you'll receive your final bill
- Your phone number and email address, in case we need to follow up (these will be added to your account records)
If you're a landlord or tenant/occupant
- The first and last name of the person responsible for paying the sewer/stormwater/water bill
- The service address (the place receiving water service)
- Account number, if you know it
- The date your billing responsibility starts or ends
- If you're a renter, the first and last name of your landlord
- The mailing address where you would like your bill delivered, or the address where you'll receive your final bill
- Your phone number and email address, in case we need to follow up (these will be added to your account records)
How to stop all water charges
To stop all water charges, the water service (meter and box removed, service capped at the water main, furnishing zone restored) must be permanently removed, "killed" and disconnected from the main.
The base charge to remove a 2" or smaller water service starts at $7,186.00.
If you are paying to have a new, larger meter installed at the same time a 2” or smaller meter is being killed, we will waive up to $7,186.00 of the cost to kill the smaller service.
Contact Water Service at 503-823-7368 (option 5) to determine the cost of removal for a specific location.
Please note that permanent removal of a water service may decrease the value of your property, as it would be necessary to pay installation fees and potentially additional system development charges to add a new service in the future.
What's the difference between a meter "kill" and stopping service?
| Type of Action | Who to contact? | Fees associated | Action to meter | Do you still get a water bill? |
|---|---|---|---|---|
| Meter Kill | Water Service, email at waterservice@portlandoregon.gov or call 503-823-7368 (option 5) | Ordinance rate of $7,186.00 for 2" and smaller or Site Specific Estimate | Service capped at the main, meter and box removed, furnishing zone restored | Water bill discontinues |
| Stop Service | Customer Services (see contact info below) | No cost to stop service. Contact us to request meter turned off. | Still connected to main. Usually meter and box still present. | Water bill continues to Property Owner |
Ways to open, close, or transfer your account
Online
Just click here:
Stop, Start, Transfer Service Online
Phone
Call us at 503-823-7770. Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. (except on holidays).
Email us your information. Review the lists above to make sure you include all the information we need.