Customer newsletter, summer 2026

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How to read your changeover bill

On July 1, the combined sewer, stormwater, and water rate increased by 6.36 percent. Single-family residential customers will pay an average of $10.20 more per month for water, sewer, and stormwater services. 

This rate increase is needed to cover the rising costs of operating and maintaining our systems. It also supports critical investments in our infrastructure to protect the long-term health of our community and our environment. Learn more about the rate increase.

For most customers, the changeover falls partway through the billing cycle. Some days are charged at the old rate and some at the new rate.

Example of a quarterly changeover bill

View full size image of Example quarterly changeover bill with link to full text description below

This customer used (①) 20 CCF (hundred cubic feet) of water during the (②) 90 days of their quarterly bill. Of the 90 days, (③) 18 days were charged at the old rate, and (④) 72 days were charged at the new rate. (Text description of example bill graphic)

Your bill also includes a Flood Safety Benefit Fee

View full size image of Bill excerpt shows flood safety fee of $3.60 and base charge of $80.15

This new fee helps fund regional flood safety infrastructure managed by the Urban Flood Safety and Water Quality District. For a single-family home, the charge is $3.60 for a typical 90-day quarterly bill. Learn more about the Flood Safety Benefit Fee.

Your dollars pay to operate, maintain, and improve the systems Portlanders rely on

Every day, Portland's water systems provide clean and safe drinking water. They move and treat wastewater, safely manage stormwater to prevent pollution and reduce flooding, and help to keep our local waterways healthy. Learn more about what your bill pays for..

Need more time to pay your bill? We're here to help! More information: PWBCustomerService@portlandoregon.gov, 503-823-7770

Enroll in paperless billing today!

• Save time and reduce waste with this secure billing method.
• Get notified by email.
• View up to three years of past bills online 24/7. 

Log in to your account to enroll.

Save money when you save water outdoors

Outdoor rebates

View full size image of Water sprays in several small even streams from a sprinkler head onto plants in a garden

A new irrigation controller or sprinkler nozzles may be your key to a waterwise summer. Rebates are offered for WaterSense-labeled controllers or sprinkler bodies and efficient multistream rotating nozzles. Learn more about outdoor rebates.

How much water does your garden need? 

Sign up for the Weekly Watering Number.

New rebate opportunity

Get a $100 rebate when you buy an efficient ENERGY STAR washing machine. 

View full size image of Orange and white washing machine with t-shirt and socks rotating in soapy water

ENERGY STAR certified washing machines use about 30 percent less water than standard models. Find information and apply.

Does your business use a water-cooled ice machine? Learn about rebates for ice machines.

Find more information

• Filtration. Learn more about the Bull Run Filtration Project.
• Smart water meters. We are upgrading to smart meters that can give you more information about your water use. Learn more about the Portland smart water meters project.
• Check the Rec. Planning to swim, paddle, or play in the Willamette River this summer? Sign up to receive weekly water quality results from Check the Rec!