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Be entered to win a $100 Visa gift card
Enroll in paperless billing or set up autopay by April 30 and you'll be entered to win one of five $100 Visa gift cards!
Customers already enrolled in paperless billing or autopay will be automatically entered into the sweepstakes. No payment or purchase necessary. Sponsored by InvoiceCloud. See rules for full details.
Log in to your account to enroll.
Flood Safety Benefit Fee helps protect critical infrastructure
Starting July 1, 2026, Portlanders will see a new fee on their sewer, stormwater, and water bill. The Flood Safety Benefit Fee will pay for flood safety systems managed by the Urban Flood Safety & Water Quality District. This network of levees, pump stations, and other equipment helps prevent flooding along the Columbia River and protects thousands of Portlanders who live and work there. It also protects critical infrastructure like the Portland International Airport and our groundwater source, the Columbia South Shore Well Field.
Find out more about how the Flood Safety Benefit Fee will protect Portland.
Need more time to pay your bill? We're here to help!
Contact customer service:
- 503-823-7770
- PWBCustomerservice@portlandoregon.gov
- Apply for financial assistance
- Pay your utility bill
Bull Run Filtration Project
The Bull Run filtration facility and pipelines will keep our drinking water safe and abundant for generations to come. Learn more about the filtration project.
Check the Big Pipe Tracker to see your investment at work
Portland's $1.4 billion investment in the Big Pipe Project has nearly eliminated combined sewer overflows to the Columbia Slough and Willamette River. Before the Big Pipes, overflows were common, with an average of 50 each year. Today, overflows are rare, and the Willamette is cleaner than it has been in decades.
When you pay your utility bill, you support this long-term investment. The Big Pipe Tracker lets you see your investment at work. During rainy weather, the graphic rises and falls to show how full the pipes are. Without the Big Pipes, this mix of sewage and stormwater would be overflowing into the Willamette River. Follow the Big Pipe tracker.
When you see pollution, report it.
Call 503-823-7180 to report pollution that may threaten rivers, streams, groundwater, or the sewer and stormwater systems.
Environmental Services Spill Response staff investigate spills, sheens, and other suspicious discharges 24 hours a day. Learn more about how to report a suspicious spill.
Remember: Only rain goes down the drain.
Treebate. Small investment. Big returns.
Did you know winter is a great time to plant trees? From now until April 30, plant a tree in your yard and apply for a one-time credit on your bill. Learn more about Treebate.
The City of Portland is committed to providing meaningful access. To request translation, interpretation, modifications, accommodations, or other auxiliary aids or services, or to file a complaint of discrimination, contact 503-823-7770, Relay: 711, or pwbcustomerservice@portlandoregon.gov.
Traducción e Interpretación | Biên Dịch và Thông Dịch | 口笔译服务 | अनुवादन तथा व्याख्या | Устный и письменный перевод | Turjumaad iyo Fasiraad | Письмовий і усний переклад | Traducere și interpretariat | Chiaku me Awewen Kapas
Translation and Interpretation: 503-823-7770 | portland.gov/water/access