information
Most City offices closed Wednesday, June 19, to observe Juneteenth

The City of Portland recognizes Juneteenth as a formal day of remembrance to honor Black American history and the end of slavery in the United States. Learn about Juneteenth.

Pay my bill

Service
Pay and manage your options on your City of Portland sewer, stormwater, and water bill. If you can’t pay your full bill, contact us.
An icon of a hand holding a credit card inside a green circle, set against a blue background
On this Page

Pay online and other ways to pay

Log in to your account

Make a one-time payment (no login required)

Stop, start, or transfer service 

We use an external platform to manage customer accounts. Register for online access using your name and account number. 

With this system, you will be able to complete the following tasks:

Pay by phone 

Pay on our automated phone system, available at all times. Dial  503-823-7770and select option 1.

Pay by mail

City of Portland
P.O. Box 4216
Portland, OR 97208-4216
United States

Payments in person

Visit our Walk-in Center at 664 N. Tillamook St. Portland, OR 97227 for in person payments Monday-Friday from 8 a.m. to 4 p.m., except holidays.

Contact customer service

Call customer service

Service representatives are available 8 a.m. to 5 p.m., Monday through Friday. Hours may change as we work to protect the health of our call center staff due to the COVID-19 situation. Please expect delays.

ph: 503-823-7770

Email customer service

Ask a question about your account and make requests by email.

PWBCustomerService@portlandoregon.gov

Need more time to pay your bill?

Give us a call or send us an email. We offer small, interest-free payment plans. Let us help you keep your account current or get your past-due bill on the right track. You may even qualify for our financial assistance program, which can help you save up to $760 per year, plus a $500 crisis bill credit.