Pay my bill

We use an external platform to manage customer accounts. Register for online access using your name and account number.

With this system, you will be able to complete the following tasks:

• Pay your bill
• Set up autopay
• Paperless billing
• Sign up to pay by text
• Update your account information
• Set payment arrangements
• Start, stop and transfer utility service
• Sign up for monthly statements
• View billing and usage history
• Enroll in Clean River Rewards
• Sign up for GreenBucks

Pay on our automated phone system, available at all times. Dial 503-823-7770 and select option 1.

City of Portland
P.O. Box 4216
Portland, OR 97208-4216
United States

Visit our Walk-in Center at 664 N. Tillamook St. Portland, OR 97227 for in person payments Monday-Friday from 8 a.m. to 4 p.m., except holidays.

You can pay your sewer, stormwater, and water bill by text message. Log in to your account to sign up for Pay by Text.

Once you're signed up, you'll receive a text message each time your bill is ready. The text message will come from the City of Portland or from Invoice Cloud, our payment processor. The message will include the bill amount, the due date, and a prompt to reply "OK" to pay with your saved payment method. When you reply "OK," your payment will process. You'll get a receipt by text message.

The original text expires after two hours. If you reply after two hours, the system will send you a new text and you'll need to reply "OK" again to pay.

We will never ask you to share payment details such as bank account or credit card numbers via text.

Customers who use a credit or debit card to pay their sewer, stormwater, and water bill pay a processing fee. This fee is charged by the online bill payment provider, not by the City of Portland. The charge for the processing fee appears as "Invoice Cloud" on your statement.

You can learn more about credit and debit card processing fees and fee-free payment options on our processing fee FAQ page. If you have any questions, please contact Customer Service at PWBCustomerService@portlandoregon.gov or 503-823-7770.

Your bill supports the work of the Water Bureau and the Bureau of Environmental Services. Water, sewer, and stormwater rates pay for operating, maintaining, and improving our drinking water, sewer, and stormwater systems.

As public utilities, we set rates to cover the cost of providing services, not to generate profit. Every dollar from your utility bill goes toward keeping our city safe, healthy, and hydrated. Learn more about the critical work your rate payments support.

If you receive a bill that is higher than usual, you may have a leak. The Portland Water Bureau owns and maintains all the pipes up to and including the water meter. Repairing broken pipes and leaking fixtures on the customer's side of the meter is the property owner's responsibility. We have many resources to help customers find and fix leaks:

• Learn how to check for leaks using your water meter. If you have a commercial property and can't easily reach your water meter, our commercial water efficiency team can help. Leaking toilets are one of the biggest causes of high water use. Learn how to find and fix toilet leaks.
• If you find and repair a leak, you can request an adjustment (or credit) on your bill so you don't have to pay for all of the extra water use.
• Our Home Water Leak Repair Program helps eligible homeowners repair some types of water leaks for free. To qualify, you must own your home and be enrolled in our financial assistance program. Funds are limited—visit the program page for up-to-date information on funding status and current wait times.

Leaks aren't the only cause of high water use. View tips for troubleshooting high home water use and for saving water in your home, outdoors, or at your business.

If you are struggling to pay your bill, you can apply for financial assistance or request a payment arrangement. If the rain on your property safely soaks into the ground, apply for additional savings through the Clean River Rewards program.

All account numbers are 10 digits long and begin with the number 2. Visit our how to read your bill page to learn where to find your account number on your bill.

The City of Portland measures water consumption in hundred cubic feet, or ccf. One ccf equals 748 gallons. You can use this online tool to calculate how many gallons of water you used during a billing period.

Yes. You can view water use and billing details for each meter reading from the last three years on the Account Details screen in our Customer Self Service system.

To combine all your accounts with us so you can use one email address and password, please contact Customer Service at 503-823-7770 or PWBCustomerService@portlandoregon.gov. Accounts must be under the same customer name before they're linked.

No. You can only link one email address to an account. However, you can choose to send email bill notifications to a second email address by taking the following steps.

1. Login to our Customer Self Service site.

2. On the top bar of the Account Details screen, select Payment. Then click Pay Options from the drop-down menu to go to the Payment Method screen.

   View full size image of Screen shot of payment system showing where to access "Pay Options." See page content for more details.

3. On the top bar of the Payment Method screen, select the My Profile menu and click Update My User Info.

   View full size image of Screen shot of payment system showing where to access "Update my User Info." See page content for more details.

4. Enter your second email into the Courtesy Email Address field and click Save at the bottom of the screen.

   View full size image of Screen shot of payment system showing where to enter the "Courtesy Email Address." See page content for more details.

Everyone who has registered on our Customer Self Service site is emailed a bill notification to let you know that we've billed your account and that your bill is ready to be paid. You also receive emailed bill notifications if you entered your email address when paying through One Time Pay. You will still receive a paper copy of your bill. If you'd like to save some trees and reduce clutter, sign up for paperless billing. We'll stop mailing paper copies of your bill and will notify you only via email.

Yes, but not online. To cancel an online payment, you must contact Customer Service at 503-823-7770 before 5 p.m. on the same day you made the payment. Our business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.

To find your water provider, use the Water Provider Look-up Tool from the Regional Water Providers Consortium. Enter your home or business address in the search box.

At residential properties, the water meter is usually located in the ground near the curb in front of the house. The meter box will have a lid with "Water Meter" marked on top.

View full size image of Close up of a meter box embedded in the earth with "city water meter" etched on the lid.

The City has several policies that relate to your account and bill. These include:

• Water rates and charges: The Water Bureau delivers drinking water to Portland residents and businesses. Rates and charges are set each year by the Portland City Council.
• Sewer and stormwater rates and charges: The Bureau of Environmental Services manages Portland's wastewater and stormwater and restores and protects Portland's waterways. Rates and charges are set each year by the Portland City Council.
• Account management policy: The City is authorized to charge for the services we provide and is required to inform account holders of outstanding balances or collections charges. We offer financial assistance, payment plans, and a billing appeal process. Account holders must pay their bill on or before the due date to avoid late fees or water shutoffs.
• Rights and billing appeal: You have the right to appeal your bill. If you have a concern about your bill, please contact us at 503-823-7770 or PWBCustomerService@portlandoregon.gov. If we can't resolve your concern, you may file a formal, written appeal to the Administrative Review Committee at no cost.
• Leak adjustment policy: Customers who fix a leak on their property may qualify for a bill adjustment. Learn more about how to request a bill adjustment due to a water leak.
• Requesting a change to the stormwater billable area category assigned to your single-family residential property: Residential single-family properties, where there is only one single-family City of Portland Utility account per tax lot, are billed for stormwater management using small, standard, or large categories, depending on how much stormwater billable area is on their property. If you believe your assigned category should be different, you can learn how to request a change to your category in our guide to requesting a change to the stormwater billable area category assigned to your single-family residential property.