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Portland and the federal government

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Portland Water Bureau customer service

Program
Public Works
Need more time to pay your sewer, stormwater, water bill? Give us a call or send us an email. We offer small, interest-free payment plans. Let us help you keep your account current, get your past-due bill on the right track, or find out if you qualify for our financial assistance program.
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Featured content

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Pay my bill

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Log in to my account

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Start, stop, or transfer service

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Apply for financial assistance with your sewer, stormwater, water bill

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Request a payment arrangement for a sewer, stormwater, water bill

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Clean River Rewards

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How to read your sewer, stormwater, water bill

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Customer Newsletter, Fall 2025

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Credit and debit card processing fees for sewer, stormwater, and water bills

Request a bill adjustment due to water leak

Water rates and charges

Sewer and stormwater rates and charges

Contact

Portland Water Bureau customer service

PWBCustomerService@portlandoregon.gov
phone number503-823-7770Free interpretation is available.

Related offices, programs, and projects

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Water

Aerial view of bridges over the Willamette River in Downtown Portland

Environmental Services

Bull Run lake with Mount Hood in the distance. The lake is surrounded by evergreen forest.

Water Efficiency Program

A water bureau employee examines a small container of water next to an open green water quality sampling station. Water is flowing from a spout in the sampling station.

Drinking Water Quality

News

Struggling to make ends meet? Get help with your Portland water utilities bill

Things change. Whether you’ve lost a job or are feeling the pressures of rising costs, we can help. If you or someone you know is struggling to pay the sewer, stormwater, and water bill, please reach out. Many people don't realize they're eligible for one of our financial assistance programs.

Blog post

Graphic shows a customer service representative on the phone and reads: Contact us to find out if you qualify for financial assistance.

Imagine a day without water

Oct. 16 is Imagine a Day Without Water, a national day to highlight the value of water in our lives. Take a moment to consider what a day without this vital resource would be like and all the work that happens every day above and below ground to make sure you’ll always have water when you need it.

Blog post

Black and white old-timey TV with "A day without water" written in all caps on the screen
More news

Past Meetings and Hearings

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