Customer Newsletter, Fall 2022

Information
Illustration shows man holding a bill and talking on the phone with a customer service representative. Text reads: We can help!
Quarterly newsletter from Environmental Services and Portland Water — Portland's service providers for sewer, stormwater, and water. In this issue, we celebrate 50 years of the Clean Water Act and help you prepare for emergencies or temporary service disruptions.
On this page

Thank you for paying your bill!

Your payment helps provide safe, healthy, and reliable sewer, stormwater, and water services now and into the future.

  • Two girls fill up water bottles that say "I love Portland tap water."
    Your payment today helps provide safe, healthy, and reliable services now and into the future.
    ¡Gracias por pagar su factura! Su pago ayuda a proporcionar servicios seguros, saludables y confiables de alcantarillado, aguas pluviales y agua ahora y en el futuro.
  • Спасибо за оплату счета! Ваш платеж помогает обеспечить безопасные, здоровые и надежные услуги канализации, ливневой воды и водоснабжения сейчас и в будущем.
  • 感谢您缴付帐单!您的款项将帮助提供现在与未来一个安全、健康及可靠的下水道、雨水排放与水利服务。
  • Cám ơn quý vị đã thanh toán hóa đơn của mình! Khoản thanh toán của quý vị giúp cung cấp dịch vụ nước thải, nước mưa và nước an toàn, lành mạnh và đáng tin cậy ở hiện tại và trong tương lai.

Having trouble paying your bill?
It’s important you contact us.

Illustration shows man holding a bill and talking on the phone with a customer service representative. Text reads: We can help!
If you're having trouble paying your bill, contact us.

If your sewer/stormwater/water bill is past due, give us a call. We can help you avoid disconnection by signing you up for a payment arrangement, our financial assistance program, or other helpful resources. Don’t wait another second. Call us now.

  • ¿Tiene problemas para pagar su factura? Es importante que se ponga
    en contacto con nosotros.
    Si su factura de alcantarillado/aguas pluviales/agua está vencida, llámenos. Podemos ayudarle a evitar el corte mediante un plan de pagos, nuestro programa de asistencia económica u otros recursos útiles. No espere ni un segundo más. Llámenos ahora.Podemos ayudarle.
  • Возникли проблемы с оплатой счета? Важно, чтобы вы связались с нами. Если ваш счет за канализацию/ливневую воду/водоснабжение просрочен, позвоните нам. Мы можем помочь вам избежать отключения, подписав вас на договорённость об оплате, нашу пограмма финансовой проддержки или другие полезные ресурсы. Не ждите ни секунды. Позвоните нам сейчас. Мы можем помочь!
  • 缴付帐单有困难吗?请您务必与我们联系。如果您的下水道/雨水/水费帐单已经逾期,请致电与我们联系。我们可以协助您加入缴费安排,避免您的用水被中断。我们提供财务援助计划,或其他有用的资源。别再等待。立刻打电话给我们。我们可以帮忙!
  • Quý vị gặp khó khăn trong việc thanh toán hóa đơn? Điều quan trọng là quý vị cần liên lạc với chúng tôi. Nếu hóa đơn nước thải/nước mưa/nước sinh hoạt của quý vị đã quá hạn, hãy gọi cho chúng tôi. Chúng tôi có thể giúp quý vị tránh bị ngắt dịch vụ bằng cách đăng ký quý vị vào một thỏa thuận thanh toán, chương trình hỗ trợ tài chính của chúng tôi hoặc các nguồn trợ giúp hữu ích khác. Đừng chần chừ nữa. Hãy gọi cho chúng tôi ngay bây giờ. Chúng tôi có thể giúp quý vị!

On the web: portland.gov/water/financialassistance
Phone: 503-823-7770
Email: pwbcustomerservice@portlandoregon.gov


Are you ready?

Time to check your emergency kits. Replace old or expired items and make sure you’re fully stocked. Remember, it doesn’t take an earthquake to make emergency supplies necessary. publicalerts.org/get-ready

Graphic shows water (14 gallons per person for two weeks), 2 buckets (1 for pee, 1 for poop) and toilet paper
When you prepare for an earthquake, you also prepare for smaller emergencies, like a temporary loss of water or sewer service.

If you live or work in a floodplain, take these extra steps

Find out if your home or business is in a floodplain. Search your address on portlandmaps.com, go to Public Safety, and look for FEMA Special Flood Hazard Area.

  • Make an emergency plan with your family.
  • Protect your property with flood insurance. Call your agent or visit floodsmart.gov for more information.
  • Sign up for emergency notifications at publicalerts.org or follow @publicalerts on Twitter.
  • Get a permit before adding or moving soil. Call 503-823-6892 before building in a floodplain.

Find more information at portland.gov/bes/flood-preparation.


Celebrate 50 years of the Clean Water Act

Photo shows a wide river with sandy beach and large piece of driftwood in foreground
Thanks to the Clean Water Act, we now have cleaner and healthier rivers and streams.

In October 1972, Congress enacted the Clean Water Act to protect and restore clean and healthy waterways. In response to new regulations, Portland expanded its main wastewater treatment plant to add a secondary treatment process. This improved the quality of the City’s treated water flowing to the Columbia River. Learn about secondary treatment and resource recovery in our new video posted at portland.gov/bes/After-the-Flush.


The City of Portland is committed to providing meaningful access. To request translation, interpretation, modifications, accommodations, or other auxiliary aids or services, contact 503-823-7770, Relay: 711, or pwbcustomerservice@portlandoregon.gov.

Traducción e Interpretación  |  Biên Dịch và Thông Dịch  |  口笔译服务  |  अनुवादन तथा व्याख्या  |  Устный и письменный перевод  |  Turjumaad iyo Fasiraad  |  Письмовий і усний переклад  |  Traducere și interpretariat  |  Chiaku me Awewen Kapas 

Translation and Interpretation:   503-823-7770  |  portland.gov/water/access