Customer Newsletter, Fall 2023

Graphic shows people cleaning out gutters, disposing of wipe in trash, placing protective cover on outdoor faucet, and pouring used oil into can.
Quarterly newsletter from Environmental Services and Portland Water — Portland's service providers for sewer, stormwater, and water. In this issue, find information on how to protect your home and plumbing, what to do if you live in a floodplain, Treebate, and how to get help to avoid shut-offs.
On this page

Protect your home and plumbing

A few simple actions today can help prevent costly repairs or cleanups later.

Graphic shows a person throwing a wipe in the trash can.

Remember: Wipes clog pipes! Put wipes of any kind—even those labeled flushable—into the trash. Learn more at

Prepare for winter rains. Clear your gutters and downspouts of leaves and debris. Fix any holes or bad connections.

Make sure water flows away from your home and other foundations. If you have drainage issues on your property, you can call 503-823-5858 or email for help.  

Graphic shows a person pouring used grease from a pan into a can for freezing and disposal in the trash.

Grease can block pipes. Learn about good kitchen practices to keep fats, oils, and grease out of your pipes and sewer connection at

Prepare for freezing temperatures. Disconnect your hoses and use an insulated cover for all exterior hose bibs before outdoor temperatures drop to freezing.

Graphic shows person putting cover on a outdoor faucet.

When temperatures dip to freezing—Keep cabinet doors open to help keep pipes warm. If your pipes do freeze, slowly thaw them with a hair dryer or heat lamp.

Find more winter preparation tips at

Illustration of a platypus raking leaves away from a storm drain with the text "Adopt a storm drain"

You can help prevent street flooding. Portland Bureau of Transportation crews work hard to keep storm drains clear to prevent flooding. You can help by adopting a storm drain near you. Learn more and find tips on how to clear storm drains at

Are you facing disconnection?

Illustration of customer service representative helping a customer plan a payment plan

Contact us for bill assistance. We can help. Information at Contact us to find out if you qualify for financial assistance.

¿Se enfrenta a una desconexión? Póngase en contacto con nosotros para asistencia con la factura. Podemos ayudar. Información enáctenos para saber si califica para una ayuda económica.

Вы сталкиваетесь с угрозой отключения водоснабжения? Обращайтесь к нам за помощью в оплате счетов. Мы можем помочь. Информация на веб-сайте Обращайтесь к нам чтобы узнать, имеете ли вы право на финансовую помощь.

Bạn có nguy cơ bị cắt dịch vụ cấp nước nếu bạn không trả tiền không? Liên hệ với chúng tôi việc thanh toán hóa đơn. Chúng tôi có thể trợ giúp. Thông tin tại Liên hệ với chúng tôi để tìm hiểu xem quý vị có đủ điều kiện nhận hỗ trợ tài chính hay không.

您面临供水服务中断吗? 请联系我们获取账单协助。 我们可以提供协助。 信息 请联系我们,查看您是否符合获得财务援助的资格

On the web:
Phone: 503-823-7770
Pay your bill online:

Photo shows a neighborhood street and a mailbox surrounded by water.

Do you live or work in a floodplain?

Find out if your home or business is in a floodplain. Search your address on Then, go to Public Safety and look for FEMA Special Flood Hazard Area.

If you do live or work in a floodplain:

  • Make an emergency plan with your family.
  • Sign up for emergency notifications at
  • Protect your property with flood insurance. Call your agent or visit for more information.
  • Get a permit before adding or moving soil. Call 503-823-7300 before building in a floodplain.
  • Find more information on how to prepare at

¿Vive o tiene una propiedad en una llanura aluvial? Cómo prepararse si vive o trabaja en una llanura aluvial. (En español)

Bạn Có Sống Hoặc Sở Hữu Đất Trong Vùng Lũ Hay Không?Làm Cách Nào Để Chuẩn Bị Nếu Như Bạn Sống Hoặc Làm Việc Ở Vùng Trũng. (Xem ở tiếng Việt)

Вы живете или владеете недвижимостью в пойме?Как подготовиться, если вы живете или работаете в районе поймы (На русском языке)

您是否在洪泛区居住或拥有房产?如果您在洪泛区生活或工作,如何做好准备 (于 中文)

Illustration shows the canopy of a tree with words: Treebate – Small investment. Big Returns.

Treebate: Small investment with big returns

Get a credit on your sewer/stormwater/water bill when you purchase and plant a tree in your yard. Learn more and apply for Treebate.

The City of Portland is committed to providing meaningful access. To request translation, interpretation, modifications, accommodations, or other auxiliary aids or services, contact 503-823-7770, Relay: 711, or

Traducción e Interpretación  |  Biên Dịch và Thông Dịch  |  口笔译服务  |  अनुवादन तथा व्याख्या  |  Устный и письменный перевод  |  Turjumaad iyo Fasiraad  |  Письмовий і усний переклад  |  Traducere și interpretariat  |  Chiaku me Awewen Kapas 

Translation and Interpretation:   503-823-7770  |