We're here to help. Choose from the list below to find the best way to contact us.
For information about your City of Portland sewer, stormwater and water service. Call when setting up a new account or moving addresses.
Hotline for water system emergencies. 24 hours, 7 days a week.
Downtown Reception Desk
For general questions about water.
503-823-7404 (interpretation services available)
hours: 8am to 5pm, Monday through Friday (except holidays)
Water Quality Line
For questions regarding water quality or water pressure.
Water Conservation Hotline
Information and tools to use water wisely.
Contact staff about getting a fire hydrant permit to use water temporarily.
Water Development Services
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.
Water Bureau Security
To report a security issue associated with a Portland Water Bureau property. 24 hours, 7 days a week. Please call 9-1-1 for emergencies.
Property Questions or Concerns
Call this number to report concerns or ask questions about Water Bureau properties.
hours: 8am to 5 pm, Monday through Friday
City & County Information Hotline
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.
hours: 8 am to 5 pm, Monday through Friday
Customer Service Center
Walk-In Center: 664 N. Tillamook St., Portland, OR 97227 (Google Map)
The hours of operation are 7:30 a.m. to 4:30 p.m., Monday through Friday (except holidays).
Located near the entrance of 664 N. Tillamook St., Portland, OR 97227