Contact the Water Bureau

Customer service

For information about your City of Portland sewer, stormwater and water service, including financial assistance, payment arrangements, and leak adjustments, email PWBCustomerService@portlandoregon.gov or call 503-823-7770. 

• Customer service information
• Apply for financial assistance
• Apply for a leak adjustment

Water quality 

• Report drinking water quality or pressure concerns
• Water quality information
• Order a lead testing kit
• Learn about backflow prevention and submit test reports
• Ground water protection program  

Emergency information

Contact our water emergency line 24 hours a day, 7 days a week at 503-823-4874 to report water emergencies such as main breaks, water running down streets, sudden loss of water, and other water service issues. Visit our emergency line page for more information.

To report a security issue associated with a Portland Water Bureau property call 503-823-6084, 24 hours, 7 days a week. Please call 9-1-1 for emergencies.

Learn how to prepare yourself for emergencies.

• Create your emergency water storage. 
• Prepare your home plumbing for winter weather.
• Learn how to locate your emergency water shut off valve. 

Construction projects

To report emergencies or urgent issues, contact our emergency dispatch line 24 hours a day, 7 days a week at 503-823-4874. 

For general questions or non-urgent concerns about construction projects, contact our construction project outreach team by email at waterprojects@portlandoregon.gov or by phone at 503-823-0102. 

• Construction project information
• View a list of our current major construction projects
• Bull Run Filtration Project information 
• Sign up for construction project newsletters

Water efficiency

Hydrant permits

You can apply for a permit to use water from hydrants. We offer annual hydrant permits and temporary hydrant permits

Hydrant permits information.

Water service installation and development

Questions related to residential and commercial building permits and/or Water System Development Charges should be directed to Water Permit Review staff at Portland Permitting & Development. 

• Contact our Water Services team at waterservices@portlandoregon.gov or 503-823-7368 (option 5) to schedule installation of water service lines 3” and larger and hydrants, for voluntary requests to add/replace water meters without a building permit, or for other questions about existing water assets 
• Contact our Maintenance and Construction (M&C) Coordinators at wbistateshed@portlandoregon.gov or 503-823-1526 to schedule the installation of water service lines 2” and smaller.
• Request fire flow information.

Visit our Development Services page for more information.