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Contact the Water Bureau

We're here to help. Choose from the list below to find the best way to contact us.
On this page

Customer Service

For information about your City of Portland sewer, stormwater and water service. Call when setting up a new account or moving addresses.

Visit our Customer Service page for contact information.

Emergency Line 

Hotline for water system emergencies. 24 hours, 7 days a week.

Visit our emergency line page for contact information.

Downtown Reception Desk

For general questions about water.

503-823-7404 (interpretation services available)

hours: 8am to 5pm, Monday through Friday (except holidays)

Water Quality Line

For questions regarding water quality or water pressure.

Visit our Water Quality Line page for contact information.

Water Conservation Hotline

Information and tools to use water wisely.

Visit our Water Efficiency Services page for contact information

Hydrant Permits

Contact staff about getting a fire hydrant permit to use water temporarily. 

Visit our hydrant permits page for contact information.

Water Development Services

To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Visit our Development Services page for contact information.

Water Bureau Security

To report a security issue associated with a Portland Water Bureau property. 24 hours, 7 days a week. Please call 9-1-1 for emergencies.


Property Questions or Concerns 

Call this number to report concerns or ask questions about Water Bureau properties.


hours: 8am to 5 pm, Monday through Friday

City & County Information Hotline

Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.


hours: 8 am to 5 pm, Monday through Friday  

Physical Addresses

Customer Service Center

Walk-In Center: 664 N. Tillamook St., Portland, OR 97227 (Google Map)
The hours of operation are 7:30 a.m. to 4:30 p.m., Monday through Friday (except holidays).

After-Hours Depository

Located near the entrance of 664 N. Tillamook St., Portland, OR 97227

Development Services

Walk-ins, payments, and deliveries: 1900 SW 4th Avenue, Portland, OR 97201 | Google Map
Mailing-only address: 1120 SW 5th Avenue, Ste. 405, Portland, OR 97204 | Google Map

Interstate Facility

Hydrant permits and deliveries: 1850 N. Interstate St., Portland, OR 97227 | Google Map
Mailing-only address: 664 N. Tillamook St., Portland, OR 97227| Google Map