Contact the Water Bureau

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We're here to help. Find contact information for our programs and services below.
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Customer service

For information about your City of Portland sewer, stormwater and water service, including financial assistance, payment arrangements, and leak adjustments, email PWBCustomerService@portlandoregon.gov or call 503-823-7770

Water quality 

Emergency information

Contact our water emergency line 24 hours a day, 7 days a week at 503-823-4874 to report water emergencies such as main breaks, water running down streets, sudden loss of water, and other water service issues. Visit our emergency line page for more information.

To report a security issue associated with a Portland Water Bureau property call 503-823-6084, 24 hours, 7 days a week. Please call 9-1-1 for emergencies.

Learn how to prepare yourself for emergencies.

Construction projects

To report emergencies or urgent issues, contact our emergency dispatch line 24 hours a day, 7 days a week at 503-823-4874

For general questions or non-urgent concerns about construction projects, contact our construction project outreach team by email at waterprojects@portlandoregon.gov or by phone at 503-823-0102

Water efficiency

Hydrant permits

You can apply for a permit to use water from hydrants. We offer annual hydrant permits and temporary hydrant permits

Hydrant permits information.

Water Development Services

To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Visit our Development Services page for contact information.

Contact

Portland Water Bureau Customer Service

Water service emergency line

Report leaks or water service disruptions/problems.
phone number503-823-487424 hours a day, 7 days a week

Water Quality Line

Ask drinking water quality and pressure questions.
phone number503-823-7525Monday - Friday, 8:30 am to 4:30 pm. Interpretation services available.

Water Bureau Development Services

Water Available