Customer Service
For information about your City of Portland sewer, stormwater and water service. Call when setting up a new account or moving addresses.
Visit our Customer Service page for contact information.
Emergency Line
Hotline for water system emergencies. 24 hours, 7 days a week.
Visit our emergency line page for contact information.
Downtown Reception Desk
For general questions about water.
503-823-7404 (interpretation services available)
hours: 8am to 5pm, Monday through Friday (except holidays)
Water Quality Line
For questions regarding water quality or water pressure.
Visit our Water Quality Line page for contact information.
Water Conservation Hotline
Information and tools to use water wisely.
Visit our Water Efficiency Services page for contact information.
Hydrant Permits
Contact staff about getting a fire hydrant permit to use water temporarily.
Visit our hydrant permits page for contact information.
Water Development Services
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.
Visit our Development Services page for contact information.
Water Bureau Security
To report a security issue associated with a Portland Water Bureau property. 24 hours, 7 days a week. Please call 9-1-1 for emergencies.
Property Questions or Concerns
Call this number to report concerns or ask questions about Water Bureau properties.
hours: 8am to 5 pm, Monday through Friday
PDX 311
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.
Dial 3-1-1 or 503-823-4000 (if outside Multnomah County)
hours: 7am to 8pm, 7 days a week
Physical Addresses
Customer Service Center
Walk-In Center: 664 N. Tillamook St., Portland, OR 97227 (Google Map)
Open for cash payments only. Cash payments can be made Monday through Friday from 8:00 am to 3:30 pm.
After-Hours Depository
Located near the entrance of 664 N. Tillamook St., Portland, OR 97227
Development Services
Walk-ins, payments, and deliveries: 1900 SW 4th Avenue, Portland, OR 97201 | Google Map
Mailing-only address: 1120 SW 5th Avenue, Ste. 405, Portland, OR 97204 | Google Map
Interstate Facility
Hydrant permits and deliveries: 1850 N. Interstate St., Portland, OR 97227 | Google Map
Mailing-only address: 664 N. Tillamook St., Portland, OR 97227| Google Map