For information about your City of Portland sewer, stormwater and water service. Call when setting up a new account or moving addresses.
Hotline for water system emergencies. 24 hours, 7 days a week.
Water Quality Line
For questions regarding water quality or water pressure.
Water Conservation Hotline
Information and tools to use water wisely.
Contact staff about getting a fire hydrant permit to use water temporarily.
Water Development Services
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.
Water Bureau Security
To report a security issue associated with a Portland Water Bureau property. 24 hours, 7 days a week. Please call 9-1-1 for emergencies.
Property Questions or Concerns
Call this number to report concerns or ask questions about Water Bureau properties.
hours: 8am to 5 pm, Monday through Friday
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.
Dial 3-1-1 or 503-823-4000 (if outside Multnomah County)
hours: 7am to 8pm, 7 days a week
Customer Service Center
Walk-In Center: 664 N. Tillamook St., Portland, OR 97227 (Google Map)
Open for cash payments only. Cash payments can be made Monday through Friday from 8:00 am to 3:30 pm.
Located near the entrance of 664 N. Tillamook St., Portland, OR 97227