Water, stormwater, and sewer

Pay your bill or report a problem, conservation resources

News and Notices

Filtration Neighbor Update - Sept. 13, 2024

Please read the Sept. 13, 2024 Bull Run Treatment Project Construction Activity Update.

Newsletter


Filtration Neighbor Update - Sept. 7, 2024

Please read the Sept. 7, 2024 Bull Run Treatment Project Construction Activity Update.

Newsletter


Filtration Neighbor Update - Aug. 30, 2024

Please read the Aug. 30, 2024 Bull Run Treatment Project Construction Activity Update.

Newsletter


Ombudsman finds Water Bureau overcharged for past returned payment fees, recommends removing such fees going forward

After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.

Report


Filtration Neighbor Update - Aug. 23, 2024

Please read the Aug. 23, 2024 Bull Run Treatment Project Construction Activity Update.

Newsletter


Construction and Maintenance

Construction is anticipated to start in the Summer of 2024 and will take up to four months to complete.
Project design began in 2019 and will continue through 2024. Construction is expected to begin in early March 2025 and will be completed by mid-February 2026.