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Changes to credit and debit card processing fees

Starting June 3, 2025, customers who use a credit or debit card to pay their sewer, stormwater, and water bill will pay a 2.95% processing fee. To avoid this fee, customers can make an electronic payment directly from their bank account. Learn more.

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Portland is a Sanctuary City

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Water

Bureau/Office
Public Works
The City of Portland Water Bureau serves water to nearly a quarter of all Oregonians. We’re committed to great water sources, public health, community relationships, and planning ahead. Our mission is to serve excellent water every minute of every day.
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Featured content

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Pay my bill

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Log in to my account

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Start, stop, or transfer service

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Apply for financial assistance with your sewer, stormwater, water bill

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Report drinking water quality or pressure concerns

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Sign up for Water or project newsletters

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About Portland's water system

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Keeping your drinking water safe

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Building for the future

Portland Water Bureau staff testing water in a laboratory.

About Portland's drinking water quality

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Cryptosporidium and drinking water

Graphic composed of four photos: a person in a lab coat holds up and examines two filled beakers (top left); an employee in a button down smiles at the camera (top right); a construction worker in a Portland Water Bureau vest looks at a construction site (bottom right); an employee examines a piece of equipment (bottom right). A vertical blue stripe with wavy lines covers the right of the image. A dark blue icon with the outline of three people's silhouettes overlays the image.

About us

Contact

Portland Water Bureau

Water Bureau program contacts
PWBCustomerService@portlandoregon.gov
phone number503-823-7770Free interpretation is available.

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Mailing address

1120 SW 5th Avenue, Suite 405
Portland, OR 97204

Related offices, programs, and projects

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Portland Water Bureau Customer Service

map of Bull Run Treatment Projects in east Multnomah County, including the Improved Corrosion Control Treatment project off of Lusted Road and the Filtration project between Dodge Park Blvd and Bluff Road

Bull Run Treatment

Workers connect a fire hydrant to the water system.

Water System Improvements

Bull Run lake with Mount Hood in the distance. The lake is surrounded by evergreen forest.

Water Efficiency Program

A water bureau employee examines a small container of water next to an open green water quality sampling station. Water is flowing from a spout in the sampling station.

Drinking Water Quality

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Water Resources Education

News

We’re ready to keep you hydrated this summer

The days are longer and the temperature is rising. That means summer is here. At the Portland Water Bureau, that also means it’s the season of seasonal supply planning. (Try saying that five times fast!)

Blog post

Water reservoir with some exposed dirt slopes on the edges showing it is not completely full

Portland’s 2025 Drinking Water Quality Report shows top marks

Your drinking water is tested and safe, every step of the way. Read the Portland Water Bureau's 2025 Drinking Water Quality Report for test results from 2024, information about how we keep your drinking water safe, answer to common questions, and updates on treatment improvements.

Press release

A water bureau employee examines a small container of water next to an open green water quality sampling station. Water is flowing from a spout in the sampling station.

Go the distance with these water efficiency tips for gyms and athletic clubs

Looking for ways to save water—and money—at your gym or athletic club? Look no further! The Portland Water Bureau has you covered.

Blog post

Close up view of a line of handheld weights on a shelf inside a gym

Bull Run Treatment Projects Update - May 31, 2025

Please read our May 2025 Bull Run Treatment Projects Update.

Newsletter

More news

Past Meetings and Hearings

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