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Tree Emergency Response: February 12-15 Storm Event

News article

Urban Forestry storm response service level information

Published
Updated

The Presidents’ Day weekend winter storm caused a high volume of significant tree impacts in streets and parks, and Portland Parks & Recreation Urban Forestry is experiencing a high volume of emails and calls. We aim to address all requests as soon as possible, however we are prioritizing responding to hazardous situations and emergency needs.

  • To help us prioritize urgent services as quickly as possible, please postpone non-emergency requests that can wait and submit them at a later time.
  • If you have called or emailed Urban Forestry, we kindly request you wait five business days until inquiring again to prevent creating duplicate emails and limiting the bureau’s already stretched capacity. 
  • If you have emailed a report of a tree emergency blocking or threatening a public street or sidewalk, please call 503-823-TREE(8733) for emergency dispatch 24 hours a day, seven days a week.  Email reports may result in delayed response.
  • If a tree emergency situation involves downed wires please contact your utility provider first.  Urban Forestry is unable to respond until electrical hazards have been addressed.
  • If you are contacting us about a debris pile left by our team it may take eight weeks for Portland Parks & Recreation Urban Forestry to return for pick-up.  Please consider safely using the City’s weekly compost bin service or contact a Tree Care Provider or lawn care professional to assist with your debris pile.

Please visit Portland Parks & Recreation Urban Forestry’s website for extensive information about tree regulations and permits, retroactive permits for situations needing immediate attention, applying for permits on-line through the DevHub,  and to find a list of local tree care provider companies who have participated in our training program.


Thank you for your patience as we prioritize public safety.