Urban Forestry storm response service level information
The Presidents’ Day weekend winter storm caused a high volume of significant tree impacts in streets and parks, and Portland Parks & Recreation Urban Forestry is experiencing a high volume of emails and calls. We aim to address all requests as soon as possible, however we are prioritizing responding to hazardous situations and emergency needs.
- To help us prioritize urgent services as quickly as possible, please postpone non-emergency requests that can wait and submit them at a later time.
- If you have called or emailed Urban Forestry, we kindly request you wait five business days until inquiring again to prevent creating duplicate emails and limiting the bureau’s already stretched capacity.
- If you have emailed a report of a tree emergency blocking or threatening a public street or sidewalk, please call 503-823-TREE(8733) for emergency dispatch 24 hours a day, seven days a week. Email reports may result in delayed response.
- If a tree emergency situation involves downed wires please contact your utility provider first. Urban Forestry is unable to respond until electrical hazards have been addressed.
- If you are contacting us about a debris pile left by our team it may take eight weeks for Portland Parks & Recreation Urban Forestry to return for pick-up. Please consider safely using the City’s weekly compost bin service or contact a Tree Care Provider or lawn care professional to assist with your debris pile.
Please visit Portland Parks & Recreation Urban Forestry’s website for extensive information about tree regulations and permits, retroactive permits for situations needing immediate attention, applying for permits on-line through the DevHub, and to find a list of local tree care provider companies who have participated in our training program.
Thank you for your patience as we prioritize public safety.