Urban Forestry emergency dispatchers are available 24/7, at 503-823-TREE (8733), to report a street or park tree emergency.
What is considered a street or park tree emergency?
A tree emergency occurs when any of the following events happen on publicly owned property or City right-of-way:
- a tree has fallen over
- a large branch has fallen from a tree and is blocking a street, sidewalk, or public park
- a tree located in a park or City right-of-way is splitting
- a large branch is hanging from a tree over a sidewalk, street, or other public property
- any other immediate hazard situation on public property or City right-of-way
What can I expect when I report a tree emergency?
A dispatcher will send out personnel to respond to the emergency within 24 hours. Priority response is allocated based on the severity of the emergency.
If the tree is located in the City right-of-way, typically the planting strip between the sidewalk and the curb, Urban Forestry staff may clear the street and sidewalk and leave the debris neatly stacked in the planting strip for the adjacent property owner to dispose of.
What do I do if the tree emergency is on my property?
If it is a life-threatening situation call 911 for assistance.
If an emergency exists because the actively failing condition and location of a tree presents such a clear and present danger to structures or the public that there is insufficient time to obtain a tree permit, the hazardous portion of the tree may be removed without first obtaining a required tree permit.
Urban Forestry suggests that you contact an arborist to remove the hazardous portion of the tree. You must provide photographic evidence of the danger to structure or public and submit photos with a retroactive removal permit application within 7 days of the removal.
Useful information on what is and is *not* an emergency.
An immediate tree hazard is when a tree suddenly starts uprooting (cracks appear in the soil) or a tree suddenly starts splitting (fresh, white sapwood is visible in tree cracks) where the main branches connect to the trunk. Dead trees are generally not immediate hazard.
If utilities have been damaged contact your utility provider immediately.
- Portland General Electric (PGE) 503-228-6322
- Pacific Power & Light (PPL) 1-888-221-7070