News Article
Published
Updated
Please see below for updated estimated turnaround times as of January 09, 2026.
While we strive to provide quick and reliable service, increased workload—along with staff reductions in the 25-26 fiscal year—is causing our responses to take longer than usual.
Thank you for your patience and understanding as we process your requests. We will continue to monitor work loads closely and update estimated turnaround times as they change.
Current estimated turnaround times
| Request Type | Estimated Turnaround Time |
|---|---|
| Non-development tree permit decisions | up to six weeks |
| Planting verification inspections for removal-and-replant permits | up to five weeks |
| Code compliance and emergency response follow-up inspections | up to five weeks |
| Code Compliance team phone and email replies | within four business days |
| Major, Capital and Maintenance tree inspector case assignments | up to four weeks |
| Administrative review | up to eight weeks |
| Citywide Tree Hotline email or voicemail replies | within four business days |
Tree emergencies
If a tree is blocking or threatening a public street or sidewalk, call 503-823-TREE (8733) and select option one. The dispatch line is answered 24 hours a day. Emailing about a tree emergency will delay the response.