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Program participants can learn how to set up and maximize their Access for All Transportation Wallet resources, which are made possible by the Portland Bureau of Transportation (PBOT) and the Portland Clean Energy Benefits Fund (PCEF).
What's included
Please note that Access for All Transportation Wallet resources are distributed to eligible participants once per calendar year. Application is required for each year of participation.
Option 1 Wallets include:
- A TriMet Annual Pass that is digitally loaded onto an existing Honored Citizen Hop card or a new Adult Hop card
Not all Option 1 Wallets consist of a physical package:
Participants who provide an Honored Citizen Hop card number (during registration) will have their annual pass digitally loaded onto their existing Hop card and will not receive a physical Wallet package. Participants (or partner organizations) will receive an email once the annual pass has been processed.
Participants who state they don't have an Honored Citizen Hop card (and request a new Hop card during registration) can expect to receive a physical package containing a new Adult Hop card with an annual pass on it.
Option 2 Wallets include:
$200 in TriMet funds, loaded onto a new or existing Hop card
Bike-share: A BIKETOWN for All membership activation code and information on Adaptive BIKETOWN
Prepaid card: A $75 prepaid card that can only be used on transportation services like transit (TriMet), bike-share, e-scooter share, ride-share (Lyft/Uber), or taxis
Option 3 Wallets include:
$225 - $300 in transit funds, loaded onto new or existing Hop cards (amount determined by household size)
Bike-share: Membership activation codes for BIKETOWN for All (for household members 16 years and older) and information on Adaptive BIKETOWN
Prepaid card: One $100 - $175 prepaid card per household (amount determined by household size) that can only be used on transportation services like transit (TriMet), bike-share, e-scooter share, ride-share (Lyft/Uber), or taxis
Wallet Wise User Guide
The Wallet Wise User Guide provides a checklist of items to help participants activate and make the most of their Access for All Wallet.
Quick-Start Checklist
The Quick-Start Checklist outlines crucial steps all Wallet participants should take to set up their resources. Please note that checklist items depend on the Wallet Option selected.
Register your TriMet Hop card(s)
Visit myhopcard.com or call 1-844-MYHOPCARD (1-844-694-6722).
Check your Hop card balance and/or your annual pass status
Check Hop card balances and annual pass statuses on TriMet's Hop card balance webpage.
Activate your prepaid card
Follow the below steps (also found on the front of your prepaid card envelope):
- Call the number on the back of your card (888-799-0030)
- Follow the instructions given in the voice recording
- Use the date of birth you provided when you registered for an Access for All Wallet
- Once you create a four-digit pin, your card should be activated
For further assistance activating your card, please contact community-based organization staff or email wallet@portlandoregon.gov
Activate your BIKETOWN for All membership(s)
Follow the detailed instructions on BIKETOWN for All's webpage.
Full Maximization Checklist
The Full Maximization Checklist provides pro-tips to help Wallet participants maximize their resources. Please note that checklist items depend on the Wallet Option selected.
Manage and move funds between registered Hop cards
Log into your TriMet Hop card account or call 1-844-MYHOPCARD (1-844-694-6722) to move funds between Hop cards that are registered to the same account.
Option 1 Wallet recipients can sign up for BIKETOWN for All
Option 1 Access for All Wallet participants can sign up for BIKETOWN for All. While Option 1 Wallets don't include this resource, most Access for All recipients are eligible for the BIKETOWN for All program since eligibility criteria for the two programs overlap.
Join BIKETOWN's Bike Angels rewards program
Earn BIKETOWN ride credit by signing up for Bike Angels, which rewards BIKETOWN users for ending rides at stations that are running low on bikes.
Pick up a FREE helmet (included in your BIKETOWN for All membership)
Visit the BIKETOWN for All webpage for details about where to pick up a helmet. For additional BIKETOWN for All questions or assistance, email SharedMicromobility@portlandoregon.gov or call 311.
Sign up for discounted e-scooter rates
Visit the E-Scooter Income Qualifying Discount Pricing Plans webpage to learn about and sign up for reduced e-scooter rates.
Get e-scooter safety tips and more
Visit PBOT's e-scooter webpage for more information.
Add your prepaid card as a payment method to your transportation-related accounts
Transportation-related accounts might include:
Check the balance of your prepaid card
Call the number on the back of your card (888-799-0030) or log in to your usbankmyaccount.com account.
Avoid prepaid card inactivity fees
Use your prepaid card (to purchase transportation services) at least once a month to avoid inactivity fees.
How to replace Access for All resources that have been lost
Replace a lost Hop card by contacting TriMet directly
Contact TriMet directly to replace a lost Hop card. Hop cards that have been registered can be replaced by TriMet and any funds or passes on the lost card can be transferred to a new card. TriMet isn't able to replace Hop cards that have not been registered and any funds or passes on the lost card are forfeited.
Report a lost prepaid card and request a new one
Please know that Wallet staff are only able to replace prepaid cards (that have a balance of $5 or more) one time.
- Contact community-based organization staff to notify them of the prepaid card has been lost
- Email wallet@portlandoregon.gov and be sure to include:
- Your name
- The name of community-based organization you signed up through
Request a new BIKETOWN for All activation code
Email wallet@portlandoregon.gov and be sure to include:
- Your name
- The name of community-based organization you signed up through
Where to use Wallet resources
Option 1 Wallets:
TriMet Annual Passes can be used for unlimited rides on TriMet services (like the bus, MAX Light Rail, WES Commuter Rail and Portland Streetcar).
Option 2 and 3 Wallets:
Transit funds can be used to purchase rides on TriMet services (like the bus, MAX Light Rail, WES Commuter Rail and Portland Streetcar).
BIKETOWN for All memberships are valid for a year from the date activated. They offer a FREE helmet, discounted rates, monthly ride credit, and more.
Wallet recipients also have access to Adaptive BIKETOWN, which offers FREE 1-hour rides on adaptive bikes that may better suit people living with a disability or those who are unable to ride a traditional two-wheeled bike.
Prepaid cards will only work on most transportation-related purchases (excluding gas and parking) and can be used to add funds to TriMet Hop cards or to purchase e-bike, e-scooter, ride-share (Lyft/Uber) and taxi rides.
Additional assistance
For general inquiries or translation services, please contact 311. Program participants with additional questions are advised to contact staff members at the community-based organization they signed up through. Community-based organization staff have received training on the Access for All program and have access to additional materials that can help answer FAQs.