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Transportation Wallet Frequently Asked Questions

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Get answers to your questions about the Transportation Wallet.
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General Information 

What is a Transportation Wallet?  The Transportation Wallet is a collection of passes and credits for use on transit, streetcar, bike-share and e-scooters. 

What is a Golden Transportation Wallet?  A Golden Transportation Wallet is a Transportation Wallet offered for free to people who qualify for TriMet's Fare Assistance Program, which is less than double the federal poverty level. It is only offered to residents and employees in the Northwest and Central Eastside Parking Districts. Recipients get 50-75% off of fares using the featured transportation services since they qualify for income-based programs such as TriMet’s Fare Assistance, BIKETOWN for All, Spin Access, Bird Community Pricing, and Lime Access.  

What is a Frontline Worker Transportation Wallet? A Frontline Worker Transportation Wallet is a Northwest Transportation Wallet offered for free to people who live or work in the Northwest Parking District who are also frontline workers who work away from home during the pandemic. It is offered for a limited time, while supplies last. 

What is in the 2021 Transportation Wallet? 

  •  TriMet Hop card $100 (Northwest Parking District) or $200 (Central Eastside Parking District) 
  • Annual Portland Streetcar pass 
  • $99 BIKETOWN credit 
  • $30 scooter credit ($10 each on Bird, Lime, and Spin scooter companies)  

Who is eligible for a Transportation Wallet? People who live or work in the Northwest and Central Eastside Parking Districts are eligible. This represents parking permit Zones M, G, and N. You can verify your eligibility here

How much does a Transportation Wallet cost? A Transportation Wallet costs $99 to purchase.  People can also get one for free in the following instances:  

  • By trading in an eligible on-street parking permit (Zones M, G, & N) 

  • By qualifying for TriMet’s Low Income Fare Assistance program and then applying for a Golden Transportation Wallet

  • As a new mover to the Northwest Parking District who does not apply for a Zone M parking permit  

  • As a frontline worker in the Northwest Parking District 

Employers in the Northwest Parking District can trade in Zone M permits in exchange for Transportation Wallets for $25 each if the number of permits traded in is equal to or lower than the amount traded in the previous year. If that amount is higher then the Transportation Wallets are offered for free.  

How can I pay for a Transportation Wallet? You can pay with a credit card or a digital check (ACH payment). We are exploring a cash payment option soon, but it is not available at this time. 

How can I get a refund for a Transportation Wallet? Full refunds will only be issued in the event of overpayment, duplicate payments, or if a customer does not meet eligibility requirements and made a payment in error. A refund may be requested by calling 503-823-7083, Monday through Friday 9:00am – 5:00pm, or by emailing commute@portlandoregon.gov. Refund requests will be processed within seven business days. 

How do I sign up for the Transportation Wallet? Visit transportationwallet.com and select “Transportation Wallet Sign Up” if you qualify for Adult and/or Honored Citizen transit fare; or “Golden Transportation Wallet Sign Up” if you qualify for Low Income transit fare. The sign-up form is available online. Please note you must meet eligibility requirements. If you are unable to fill out the form online, please call us at 503-823-7083 for assistance.  

Can I get more than one Transportation Wallet per year? No. You can only get one per calendar year. 

How is the Transportation Wallet funded? The Transportation Wallet is made possible by parking permit surcharge fees collected in the Northwest and Central Eastside Parking Permit Districts. A portion of the collected surcharges offset the retail cost of the Transportation Wallet, which is available to people who live or work in these parking districts. Funds collected in the parking districts must be spent on transportation projects and programs back in the respective districts. 

Trading in a Parking Permit for a Transportation Wallet

How can I trade in my parking permit to get a free Transportation Wallet? Transportation Wallets are only available to residents and businesses in the Northwest Parking District (Zone M) and the Central Eastside Industrial District (Zone N and G). Residents and businesses can choose to trade in parking permits for Transportation Wallets. 

Residents can order a free Transportation Wallet by indicating this when signing up on the Transportation Wallet Sign Up form.  

Zone M Businesses can trade in employee parking permits for free or discounted Transportation Wallets by filling out an online application. Starting July 2021, businesses will make orders by filling out the "Business Employee Roster and Transportation Wallet Form" on portland.gov/zoneparking.  

Zone N and G Businesses can trade in employee parking permits free Transportation Wallets by filling out the "Business Employee Roster and Transportation Wallet Form" on portland.gov/zoneparking

Please contact 503-823-2777 or pbotparkingpermits@portlandoregon.gov for more information.  

If I trade in my parking permit, can I return the Transportation Wallet to get my permit back? No. The Transportation Wallet will be issued in lieu of a parking permit and cannot be exchanged for a parking permit at a later date, regardless of whether the contents of the Transportation Wallet have been used or not. 

Golden Transportation Wallet

Is the Golden Transportation Wallet different from the Transportation Wallet? The Golden Transportation Wallet includes all the same items in a Transportation Wallet and is offered for free to people who qualify (see below). Since recipients qualify based on income, recipients get access to discounted rates, making the credits go further. Discount program details: 

  • Spin Access – The promo code offered in the Golden Transportation Wallet automatically enrolls you to Spin Access. 

Who is eligible for a Golden Transportation Wallet? The Golden Transportation Wallet is available to people who qualify for TriMet’s Low Income Transit Fare Assistance program and who are either residents or employees in the Northwest or Central Eastside Parking Districts. The Golden Transportation Wallet is offered for free. One per person per calendar year. 

Central Eastside Commuter Pass

What is the Central Eastside Commuter Pass and who is eligible?  The Central Eastside Commuter Pass is a TriMet Hop pass you can activate for up to six consecutive months for only $17 each month. People who live or work within the boundaries of the Central Eastside Parking Permit District (Zones G & N) qualify. However, you are ineligible if you are already participating in a Portland Community College (PCC) or TriMet Universal Pass program. 

Can I get both a Transportation Wallet and a Commuter Pass? Yes, eligible applicants can get both a Transportation Wallet and a Commuter Pass in a calendar year. 

Why isn’t the Commuter Pass offered in the Northwest Parking District like the Transportation Wallet? The Northwest Parking Stakeholder Advisory Committee has not explored this option at this time. 

Where can I learn more about the Commuter Pass? Visit the Central Eastside Industrial Council (CEIC) webpage to learn more. 

TriMet, Streetcar and Hop card questions 

Do you offer Transportation Wallets for Honored Citizens? Yes! Just select "Honored Citizen" as your transit fare type during sign-up if you are 65+ and/or have a disability. However, if you qualify for Honored Citizen fare based on income, you can get a free Golden Transportation Wallet if you are a resident or employee in the Northwest or Central Eastside Parking District. Visit our program page to order your Transportation Wallet. 

What if I qualify for Low Income Honored Citizen TriMet fare? We offer free Golden Transportation Wallets to people who qualify for TriMet's Honored Citizen Low-Income transit fare. In order sign up for a Golden Transportation Wallet you must first register with TriMet and get a Low-Income Photo ID Honored Citizen Hop card. Visit our program page for detailed directions on how to sign up.  

Can you load my existing Hop card? Yes, during sign up you can choose to have your existing physical Hop card loaded or get a new Hop card. We cannot load to virtual Hop cards (Google Wallet or Apple Pay).  

My Low Income Hop card expires soon. What should I do? Reapply for another Low Income Hop Card with TriMet  within two months of expiration. We cannot give you a Transportation Wallet on a Hop card about to expire. 

Can I transfer the balance on my Transportation Wallet-issued Hop card to the Hop App and use it on my phone? No, unfortunately not. This is due to how TriMet has programmed their Hop cards. More info here. 

Why did I not get all my TriMet credit loaded to my Hop card? This happens on occasion for a small number of our customers. Hop cards have a maximum balance of $250. When we ship your Transportation Wallet we will load your Hop Card as much as we can. The TriMet credit that did not fit will be saved and loaded in the following months, as space on your Hop card allows. We check for space on Hop cards every other month, and load. 

When does my Portland Streetcar annual pass expire? You can check the expiration at myhopcard.com under “check balance”. If we have your email on file, your shipping confirmation email will also list the date of expiration. However, if you order a new Transportation Wallet and request that we load your existing Hop card, and it already has a Portland Streetcar  annual pass on it, you will be issued a new one that effectively resets your expiration date. 

I lost my Hop card. How can I replace it? If you have a registered Hop card and it is ever lost or stolen, let TriMet know immediately by logging in to your account and choosing “Report Lost or Stolen” on the Hop website or in the Hop app. Or call TriMet at 1-844-MYHOPCARD (694-6722). TriMet is available 7:30 am.-5:30 pm, daily. 

Who do I contact with questions about TriMet or Hop? By phone: 1-844-MYHOPCARD (694-6722) 
In person: TriMet Ticket Office in Pioneer Courthouse Square 

BIKETOWN Questions

How does the Transportation Wallet work for BIKETOWN users? You will be issued a $99 ride promo code which you can apply to your account. Apply your code in the BIKETOWN mobile app by clicking “promos” in the menu. Visit the Apple App Store or Google Play to download the BIKETOWN mobile app. 

Can I use my $99 BIKETOWN ride credit to purchase an Annual Membership?  No. The $99 promo code can be added as ride credit to your account. However, you can purchase an Annual Membership on your own to make your ride credit last longer with cheaper rates.  

When does my $99 BIKETOWN ride credit expire? Add the code to your account anytime in 2021 and it will be valid for two years from the date it was entered. If you're using it for Adaptive BIKETOWN you will be issued paper coupons (see below) which expire within two years.  

What is Adaptive BIKETOWN?  Adaptive BIKETOWN is a bike rental program for people with disabilities and for those who are unable to ride a traditional bicycle. The Transportation Wallet offers both Adaptive BIKETOWN and electric-assist (e-bike) BIKETOWN ride credits.  

Is BIKETOWN affiliated with Lyft? Yes, BIKETOWN is an affiliate of Lyft ride-hailing company. You can access BIKETOWN through the Lyft mobile app or the BIKETOWN mobile app. You can also add your promo code to either app by clicking “promos” in the menu. 

Who do I contact if I have a BIKETOWN-specific question? Review help center questions or contact customer service.  

Scooter Questions

How do I apply my $10 credit for Spin? Get the Spin Scooter app on Apple App Store or GooglePlay
Click Settings, Free Rides, Your Promos. Enter your code. Apply your code anytime in 2021 and it will be valid for one year from the date it was entered. 

How do I apply my $10 credit for Bird? Get the Bird Scooter app on the Apple App Store or GooglePlay
Click Settings, Free Rides, Your Promos. Enter your code. Apply your code anytime in 2021 and it will be valid for 90 days from the date it was entered. 

How do I apply my $10 credit for Lime? Get the Lime Scooter app on the Apple App Store or GooglePlay
Click Settings, Free Rides, Your Promos. Enter your code. Apply your code anytime in 2021 and it will be valid until Jan 1, 2022. Note: When you use the Lime promo code you will receive $2 off each of your next five rides. 

Who do I contact if I have a scooter specific question?  It is easiest to contact the scooter companies through their apps. You can also find support online: BirdLimeSpin

Citywide Transportation Resources   

I don’t qualify for a Transportation Wallet because I’m not in one of the parking districts. Are there other programs for me?  These programs are available to you if you live on a low income:  

Other resources:  

What other transportation services are available in Portland?  

  • TriMet LIFT Paratransit -  Shared-ride service for people who are unable to use regular buses and trains due to a disability or disabling health condition.  

  • TriMet LIFT Grocery Delivery – Current LIFT-eligible customers can get groceries and essential goods delivered.  

  • Adaptive BIKETOWN - Adaptive bike rental program to increase biking access for people with disabilities.