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Information
Get answers to frequently asked questions (FAQs) about PBOT's Transportation Wallet: Access for All program.
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What is the Transportation Wallet: Access for All Program?
The Portland Bureau of Transportation's (PBOT) Transportation Wallet: Access for All program offers free transportation resources (funds or credits) to select Portlanders living on low-incomes. Access for All Wallets help people pay for transit (TriMet bus, MAX Light Rail, WES Commuter Rail and Portland Streetcar), e-bike & e-scooter-share, ride-share (Uber/Lyft), taxi services & more.
Who is eligible to participate?
Due to budget and other constraints, the Transportation Wallet: Access for All program is not open to the general public.
To be eligible, applicants must:
Be at least 18 years old;
Meet low-income criteria and
Be referred by a participating community-based organization
Is there a list of community-based organizations that participate in the program?
The Access for All program currently partners with a variety of community-based organizations (CBOs), each of which has a fixed number of Wallets to distribute each year. It is up to each CBO to identify who among their community members are most in need of the resource and how to allocate their limited number of Wallets. To respect this process, a list of partners is not currently open to the public.
How can organizations participate in the future?
The Access for All program currently partners with a select group of community-based originations (CBOs) for 2 -year increments. In the fall of 2024, a new cohort of CBOs were selected to participate in the program from 2025 through 2026.
A new selection process will open toward the end of 2026 to determine partnerships for 2027 and beyond. If you would like to be notified about future opportunities to become a partner, please email wallet@portlandoregon.gov and be sure to include:
Subject line: Interested future CBO
Your organization's name
A brief summary of your organization's mission
A link to your organization's website (if applicable)
Once the next selection process begins, the Access for All team will be sure to let you know how to get involved and apply.
How do participants sign up?
Eligible participants register for Access for All Wallets using an online intake form.
For questions about when or how to access the online intake form, participants should contact staff at the community-based organization they are eligible through.
What if an eligible participant doesn't have access to a computer, needs language support or other assistance signing up?
For additional assistance singing up, eligible participants can:
Contact staff at the community-based organization they are eligible through
and/or
Call 311:
for help people sign up by phone
for translation services
Questions about resources included in Access for All Wallets?
Eligible participants and community-based organizations are encouraged to review the below webpages for detailed information and answers to FAQs about resources included in Access for All Wallets:
How often can participants receive a Wallet?
Access for All Wallets are available to eligible participants once per calendar year. Application is required for each year of participation.
What if an eligible participant missed their organization's registration window?
Eligible participants are only able to sign up for an Access for All Wallet during their community-based organization's (CBO's) registration window.
If an eligible participant missed their CBO's registration window, they should contact staff at the CBO they are eligible through. Oftentimes CBOs have access to programs beyond the Access for All Wallet that can help improve people's access to transportation services.How is the Transportation Wallet: Access for All program funded?
The Access for All program is currently funded by the Portland Clean Energy Community Benefits Fund (PCEF). Learn more about PCEF.
Additional assistance
For general inquiries or translation services, please contact 311. Program participants with additional questions are advised to contact staff members at the community-based organization they signed up through. Community-based organization staff have received training on the Access for All program and have access to additional materials that can help answer FAQs.