Tips once you receive your Access for All Wallet

• $225 - $300 in transit funds, loaded onto new or existing Hop cards (amount determined by household size) 

• Bike-share: Membership activation codes for BIKETOWN for All (for household members 16 years and older) and information on Adaptive BIKETOWN 

• Prepaid card: One $100 - $175 prepaid card per household (amount determined by household size) that can only be used on transportation services like transit (TriMet), bike-share, e-scooter share, ride-share (Lyft/Uber), or taxis 

Wallet Wise User Guide

The Wallet Wise User Guide provides a checklist of items to help you activate and make the most of your Access for All Wallet.  

View full size image of Image of the Wallet Wise User Guide which has a list of checkboxes and corresponding tasks to complete the Quick Start Checklist and the Full Maximization Checklist

Quick-start checklist

The Quick-start checklist outlines crucial steps all Wallet recipients should take to set up their resources. Please note that checklist items depend on the Wallet Option you selected. 

1. Register your TriMet Hop card(s) by visiting myhopcard.com or by calling 1-844-MYHOPCARD (1-844-69467-2273)

    

View full size image of Illustration of a woman getting off of a bus using a walker and a ramp.

1. Check your Hop card balance and/or your annual pass status

    

2. Activate your prepaid card by following the below steps:
   1. Call the number on the back of your card (888-799-0030)
   2. Follow the instructions given in the voice recording
   3. Use the date of birth you provided when you registered for an Access for All Wallet
   4. Once you create a four-digit pin, your card should be activated

   5. For further assistance activating your card, please contact community-based organization staff or email wallet@portlandoregon.gov

       

3. Activate your BIKETOWN for All membership(s) by following the detailed instructions on BIKETOWN for All's webpage

Full maximization checklist

The Full maximization checklist provides pro-tips to help Wallet recipients maximize their resources. Please note that checklist items are dependent on the Wallet Option you selected. 

Applicable to Option 1, 2 and 3 Wallets: 

• Manage and move funds between Hop cards by logging into your Hop card account or by calling 1-844-MYHOPCARD (1-844-69467-2273) 

• Replace a lost Hop card by contacting TriMet directly
  • Hop cards that have been registered can be replaced by TriMet and any funds or passes on the lost card can be transferred to a new card
  • TriMet isn't able to replace Hop cards that have not been registered and any funds or passes on the lost card are forfeited

View full size image of A person rides a BIKETOWN bike through a cloud of bursting stars.

• Option 1 Wallet recipients: Sign up for BIKETOWN for All
  • While Option 1 Wallets don't include this resource, most Access for All recipients are eligible for BIKETOWN for All since eligibility criteria for the two programs are very similar

 

• Join Bike Angelsto earn additional BIKETOWN ride credit

• Pick up a FREE helmet (included in your BIKETOWN for All membership)
  • For additional BIKETOWN for All questions or assistance, email SharedMicromobility@portlandoregon.gov or call 311 

 

• Check out Adaptive BIKETOWN
  • For  additional Adaptive BIKETOWN questions or assistance, email info@kerrbikes.org or call (503) 802-5271

• Sign up for e-scooter equity programs

 

• Get e-scooter safety tips and more on PBOT’s e-scooter webpage

Only applicable to Option 2 and 3 Wallets: 

View full size image of Artistic rendering of frequently asked questions

• Add your prepaid card to your transportation-related accounts, such as:
  • BIKETOWN bike-share and e-scooters
  • Lime e-scooters
  • TriMet transit
  • Uber ride-share
  • Lyft ride-share
  • Taxi companies

• Check the balance of your prepaid card by calling the number on the back of your card (888-799-0030) or by logging in to your usbankmyaccount.com account 

• Use your prepaid card at least once a month to avoid inactivity fees

• To report a lost prepaid card and request a new one:
  1. Know that Wallet staff are only able to replace prepaid cards one time
  2. Notify community-based organization staff (this is not applicable to people who signed up through a parking district)
  3. Email wallet@portlandoregon.gov and be sure to include your name and the community-based organization or parking district you signed up through

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Where to use your Wallet

Option 1 Wallets: 

View full size image of Graphic images of Portland Streetcar, TriMet MAX and Bus.

TriMet Honored Citizen 1-Year passes can be used for unlimited rides on TriMet buses, MAX Light Rail, WES Commuter Rail and Portland Streetcar.

Option 2 and 3 Wallets: 

Transit funds can be used to purchase rides on TriMet buses, MAX Light Rail, WES Commuter Rail and Portland Streetcar.  

View full size image of Graphic images of Uber car, Lyft car, taxi, Lime e-scooter, BIKETOWN e-scooter, BIKETOWN bike, Portland Streetcar, MAX and bus and a picture of a lady riding an adaptive bicycle.

BIKETOWN for All memberships are valid for a year from the date activated. They offer a FREE helmet, discounted rates, monthly ride credit, and more.

Wallet recipients also have access to Adaptive BIKETOWN, which offers FREE 1-hour rides on adaptive bikes that may better suit people living with a disability or those who are unable to ride a traditional two-wheeled bike. 

Prepaid cards will only work on most transportation-related purchases (excluding gas and parking) and can be used to add funds to TriMet Hop cards or to purchase e-bike, e-scooter, ride-share (Lyft/Uber) and taxi rides. 

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Additional assistance

For additional questions, please see the Transportation Wallet FAQ webpage. 

People who signed up through a community-based organization are encouraged to contact staff at their organization for further assistance.