What is an ombudsperson and what will they do?
The ombudsperson acts as an independent mediator and liaison between transportation network companies and drivers; advises the committee on driver complaint trends; assists the committee in developing recommendations to TNC representatives; handles complaints from TNC drivers, and; conducts impartial investigations of complaints.
How do I submit a complaint?
First, you are required to try to resolve the issue with the company you drive for before submitting a complaint. Second, if you are unable to resolve the issue, describe the problem using this form, read the instructions, and submit the form for review.