Report a Towing Issue

Use the form BELOW to submit a complaint if you've encountered any issues or inappropriate actions by a towing company in the City of Portland. PLEASE NOTE: This Office only has authority to investigate certain tows that occur in Portland.

3 to 5 minutes

Gather your information

You must have information relating to the towing incident in question. This is usually found on the tow slip/invoice.

In the absence of the tow slip, you must at least have information on:

The date and approximate time of the tow

The name of the tow company involved 

The VIN or license plate number of the towed vehicle

Damage Complaints

Information on damage complaints can be found HERE.

Contact us with any questions

Need help filling out the form or have other questions?

Email: - Emails are responded to within 24 hours M-F 8am-4pm.

Call: 503-823-7483 - Please leave a message. Calls are returned within 24 hours M-F 8am-4pm.


Type of Tow
Parking Enforcement, Portland Police, etc.
Enter "None" if no plate or VIN.
Type of Complaint(s)
Please provide more detail below

Next Steps

Damage claims should be addressed with the tower directly. You may also consider a claim with your insurance carrier, the State of Oregon, or in civil court:

State of Oregon Consumer Protection Division
Multnomah County Circuit Court
This will help with easier, more accurate processing.
One file only.
10 MB limit.
Allowed types: jpg, png, jpeg, pdf.

Your Contact Information

We will use your email to confirm your submission and respond if necessary.
Please provide your phone number in case we need additional information.

Mailing Address

Unit Type


PBOT Regulatory Program

Customer Service

Mailing address

1120 SW 5th AVE Ste. 1331
Portland, OR 97204