Services, Guides, and Information

31 services and resources found
Private for-hire companies and individual drivers must apply to the Portland Bureau of Transportation (PBOT) to operate in the city. Private for-hire vehicles include taxis, TNCs like Uber or Lyft, limos, pedicabs, party buses, executive sedans, town cars, non-emergency medical transport, carriages.
A Private Property Impound (PPI) Permit is required to perform towing services from private property in the City of Portland. Please view Portland City Code Chapter 7.24 for rules and requirements.

Permits are typically issued within 30 days.
Drivers are required by Portland City Code 16.40 to report a crash within 24 hours.
File a complaint against a driver or company operating a for-hire transportation service in Portland.
This link helps the user to enter in vehicle details (VIN or license plate number) and find the storage lot that their vehicle has been towed to.
Download a list of currently permitted Private for-Hire companies.
Information on Police Auto Records.
Request an on-demand ride in a wheelchair van through the PDX WAV service.

PDX WAV Customer Survey

External Resource
After taking a wheelchair accessible ride in a Taxi, Uber or Lyft, please click the link to give us your feedback. Your feedback is very important and we appreciate your time to answer 10 questions.
Legacy link to Portland City Code chapter 16.40
Collection of all Administrative Rules related to Private for-Hire
External resource for filing a complaint with the Private for-Hire program.

Private for-Hire Complaints

External Resource
Complaints filed with the Private for-Hire program.
Private for-Hire frequently asked questions.
Yearly inspection results from the Private for-Hire field inspections.
Learn about the private for-hire transportation program.
Printable version of permit holders list with towing company, phone number, and their primary storage location. Provided by the Portland Bureau of Transportation (PBOT)
Approved rates for private property impound towing. Information provided by the Regulatory team at the Portland Bureau of Transportation (PBOT).
This is a form that is filled in the event of a tow during which the complainant believes there has been inappropriate actions by the tower. PLEASE NOTE: This Office only has authority to investigate certain tows that occur in Portland.

Safe Ride Home

Safe Ride Home is a partnership between the Portland Bureau of Transportation (PBOT), taxis, transportation network companies (like Lyft and Uber), the Portland Police Bureau, and bar owners to offer reduced-cost rides on targeted holidays and events to prevent people driving under the influence.

Safe Ride Home sign-up form

External Resource
Link for businesses to sign up for the Safe Ride Home Program, a partnership with Portland Bureau of Transportation (PBOT), taxi companies, TNC companies (like Lyft and Uber), the Portland Police Bureau, & bar owners offering low-cost rides home during specific holidays and events in Portland.
This service allows prospective and current contractors to receive updates pertaining to towing contracts.