Services, guides, and information

Accessible Service Program

Information

Apply for a Private for Hire Transportation Permit through online portal

Service

Private for-hire companies and individual drivers must apply to the Portland Bureau of Transportation (PBOT) to operate in the city. Private for-hire vehicles include taxis, TNCs like Uber or Lyft, limos, pedicabs, party buses, executive sedans, town cars, non-emergency medical transport, carriages.

Apply for a Private Property Impound Permit

Service

A Private Property Impound (PPI) Permit is required to perform towing services from private property in the City of Portland. Please view Portland City Code Chapter 7.24 for rules and requirements.

Permits are typically issued within 30 days.

Apply for a towing hardship

Service

Hardship fund pilot program managed by Portland Bureau of Transportation (PBOT) for victims of auto theft and others living on low income needing to retrieve towed and impounded vehicles. Provides up to $300 for towing and storage expenses, while funds last.

File a Crash Report

Service

Private for Hire Transportation (PFHT) Drivers are required by Portland City Code 16.40 to report a crash within 24 hours.

File a private for-hire complaint

Service

File a complaint against a driver or company operating a private for-hire transportation service in Portland. Report reviewed by the Regulatory team at the Portland Bureau of Transportation (PBOT).

Find my towed vehicle

Service

This link helps the user to enter in vehicle details (VIN or license plate number) and find the storage lot that their vehicle has been towed to.

Lived-In Vehicle Towing Fees

Information

If you are living in your vehicle – passenger vehicle, motorhome, trailer, boat, tiny home on wheels, etc. – and your vehicle is towed or if your vehicle is towed from a camp site, you will be required to pay a tow fee to retrieve the vehicle along with all other release requirements.

Locate a Permitted Company

Dashboard

Download a list of currently permitted Private for-Hire companies.

Missing Cars and Vehicle Recovery

External resource

Information on Police Auto Records.

Municipal & PPI Tows Reports

Information

Report of tows conducted by permitted PPI towers and contract Municipal towers.

Order a ride through PDX WAV

Service

Request an on-demand ride in a wheelchair van through the PDX WAV service.

PDX WAV Customer Survey

External resource

After taking a wheelchair accessible ride in a Taxi, Uber or Lyft, please click the link to give us your feedback. Your feedback is very important and we appreciate your time to answer 10 questions.