Services, Guides, and Information
34 services and resources found
Accessible Service Program
Information
Private for-hire companies and individual drivers must apply to the Portland Bureau of Transportation (PBOT) to operate in the city. Private for-hire vehicles include taxis, TNCs like Uber or Lyft, limos, pedicabs, party buses, executive sedans, town cars, non-emergency medical transport, carriages.
A Private Property Impound (PPI) Permit is required to perform towing services from private property in the City of Portland. Please view Portland City Code Chapter 7.24 for rules and requirements.
Permits are typically issued within 30 days.
Permits are typically issued within 30 days.
Apply for a towing hardship
Service
Hardship fund managed by Portland Bureau of Transportation (PBOT) for victims of auto theft and others living on low income needing to retrieve towed and impounded vehicles. Provides up to $300 for towing and storage expenses, while funds last. Qualifying criteria, appeal process explained.
File a Crash Report
Service
Private for Hire Transportation (PFHT) Drivers are required by Portland City Code 16.40 to report a crash within 24 hours.
***PFHT (rideshare, NEMT, Taxi, shuttle, etc.) permitted drivers ONLY***
***PFHT (rideshare, NEMT, Taxi, shuttle, etc.) permitted drivers ONLY***
File a complaint against a driver or company operating a for-hire transportation service in Portland.
Find my towed vehicle
Service
This link helps the user to enter in vehicle details (VIN or license plate number) and find the storage lot that their vehicle has been towed to.
Locate a Permitted Company
Dashboard
Download a list of currently permitted Private for-Hire companies.
Missing Cars and Vehicle Recovery
External Resource
Information on Police Auto Records.
Order a ride through PDX WAV
Service
Request an on-demand ride in a wheelchair van through the PDX WAV service.
PDX WAV Customer Survey
External Resource
After taking a wheelchair accessible ride in a Taxi, Uber or Lyft, please click the link to give us your feedback. Your feedback is very important and we appreciate your time to answer 10 questions.
Portland City Code 16.40 - Private for-Hire
External Resource
Legacy link to Portland City Code chapter 16.40
Private For-Hire Administrative Rules
External Resource
Collection of all Administrative Rules related to Private for-Hire
Private for-Hire Complaint Form
External Resource
External resource for filing a complaint with the Private for-Hire program.
Private for-Hire Complaints
External Resource
Complaints filed with the Private for-Hire program.
Private For-Hire Frequently Asked Questions
Information
Private for-Hire frequently asked questions.
Private for-Hire Inspection Results
Dashboard
Yearly inspection results from the Private for-Hire field inspections.
Private For-Hire Transportation & Regulations
Information
Learn about the private for-hire transportation program.
Private for-Hire Transportation TRN
City of Portland Website
List of TRNs related to City Code Chapter 16.40
Printable version of permit holders list with towing company, phone number, and their primary storage location. Provided by the Portland Bureau of Transportation (PBOT)
Private Property Impound Rates
Information
Approved rates for private property impound towing. Information provided by the Regulatory team at the Portland Bureau of Transportation (PBOT).
Report a Towing Issue
Service
Use the form BELOW to submit a complaint if you've encountered any issues or inappropriate actions by a towing company in the City of Portland. PLEASE NOTE: This Office only has authority to investigate certain tows that occur in Portland.
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