Services, Guides, and Information

35 services and resources found
Private for-hire companies and individual drivers must apply to the Portland Bureau of Transportation (PBOT) to operate in the city. Private for-hire vehicles include taxis, TNCs like Uber or Lyft, limos, pedicabs, party buses, executive sedans, town cars, non-emergency medical transport, carriages.
A Private Property Impound (PPI) Permit is required to perform towing services from private property in the City of Portland. Please view Portland City Code Chapter 7.24 for rules and requirements.

Permits are typically issued within 30 days.
Hardship fund managed by Portland Bureau of Transportation (PBOT) for victims of auto theft and others living on low income needing to retrieve towed and impounded vehicles. Provides up to $300 for towing and storage expenses, while funds last. Qualifying criteria, appeal process explained.
Private for Hire Transportation (PFHT) Drivers are required by Portland City Code 16.40 to report a crash within 24 hours.
***PFHT (rideshare, NEMT, Taxi, shuttle, etc.) permitted drivers ONLY***
File a complaint against a driver or company operating a for-hire transportation service in Portland.
This link helps the user to enter in vehicle details (VIN or license plate number) and find the storage lot that their vehicle has been towed to.
Download a list of currently permitted Private for-Hire companies.
Information on Police Auto Records.
Request an on-demand ride in a wheelchair van through the PDX WAV service.

PDX WAV Customer Survey

External Resource
After taking a wheelchair accessible ride in a Taxi, Uber or Lyft, please click the link to give us your feedback. Your feedback is very important and we appreciate your time to answer 10 questions.
Legacy link to Portland City Code chapter 16.40
Collection of all Administrative Rules related to Private for-Hire
External resource for filing a complaint with the Private for-Hire program.

Private for-Hire Complaints

External Resource
Complaints filed with the Private for-Hire program.
Private for-Hire frequently asked questions.
Yearly inspection results from the Private for-Hire field inspections.
Learn about the private for-hire transportation program.

Private for-Hire Transportation TRN

City of Portland Website
List of TRNs related to City Code Chapter 16.40
Printable version of permit holders list with towing company, phone number, and their primary storage location. Provided by the Portland Bureau of Transportation (PBOT)
Approved rates for private property impound towing. Information provided by the Regulatory team at the Portland Bureau of Transportation (PBOT).