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Services, guides, and information

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Private for-hire companies and individual drivers must apply to the Portland Bureau of Transportation (PBOT) to operate in the city. Private for-hire vehicles include taxis, TNCs like Uber or Lyft, limos, pedicabs, party buses, executive sedans, town cars, non-emergency medical transport, carriages.
A Private Property Impound (PPI) Permit is required to perform towing services from private property in the City of Portland.
Permits are typically issued within 30 days.
Drivers are required by Portland City Code 16.40 to report a crash within 24 hours.
File a complaint against a driver or company operating a for-hire transportation service in Portland.
This link helps the user to enter in vehicle details (VIN or license plate number) and find the storage lot that their vehicle has been towed to.
Download a list of currently permitted Private for-Hire companies.
Information on Police Auto Records.
Request an on-demand ride in a wheelchair van through the PDX WAV service.

PDX WAV Customer Survey

External Resource
After taking a wheelchair accessible ride in a Taxi, Uber or Lyft, please click the link to give us your feedback. Your feedback is very important and we appreciate your time to answer 10 questions.
Legacy link to Portland City Code chapter 16.40
Collection of all Administrative Rules related to Private for-Hire

Private for-Hire Complaints

External Resource
Complaints filed with the Private for-Hire program.
External resource for filing a complaint with the Private for-Hire program.
Private for-Hire frequently asked questions.
Yearly inspection results from the Private for-Hire field inspections.
Learn about the private for-hire transportation program.
Printable version of permit holders list: tower, phone, and their primary storage location
Approved rates for private property impound towing.
This is a form that is filled in the event of a tow during which the complainant believes there has been inappropriate actions by the tower.
This service allows prospective and current contractors to receive updates pertaining to towing contracts.
This form is intended to help TNC drivers describe complaints about TNC companies, drivers, or other industry-related issues to a neutral and independent mediator who will attempt to resolve the complaint(s).
Frequently asked questions related to the towing program.
The Towing and Private Property Impound (PPI) Program promotes public safety and convenience by ensuring that municipal and private property contract towers are providing vehicle towing and storage services in a timely, courteous, safe, and professional manner.