Company Information
**ALL** NEW and RENEWING companies must have submitted all requirements online before certification will be processed. New companies can take up to 60 days to process. Re-certifying companies must submit requirements at least 30 days before expiration or be subject to penalties.
NEMT Brokerages
In order to operate in the City of Portland, new NEMT companies must first secure a contract with the local brokerage. Portland contracts will be handled by Ride Connection and First Transit, Inc.
Ride Connection
Direct: 503.528.1751
Fax: 503.528.1755
providersupport@rideconnection.org
www.rideconnection.org
www.theridersvoice.org
9955 NE Glisan St.
Portland, OR 97220
First Transit, Inc.
Direct: 503.957.5237
www.firsttransit.com
Vehicle Information
ASE Vehicle Inspection Form
Automotive Service Excellence (ASE) Inspection form to be filled out by ASE or Blue Seal Certified mechanic for each vehicle in fleet. Inspections are required if the vehicle is more than 1-year-old based on model year; has 10,000 miles or more on its odometer; or has the "check engine" light illuminated, regardless of model year or mileage.
Executive Town Cars
"Executive Town Car" includes, but is not limited to, Luxury Conversion Vans, four door sedan vehicles, and sport utility vehicles. All vehicles must be approved by the Director to be permitted/certified as an Executive Town Car and Luxury Conversion Van. Restrictions apply- see requirements here: TRN-14.32 Administrative Rule for Private for-Hire Transportation- Executive Town Car Company Vehicle List.
Vehicle Age Exemption (VAE)
A two-year VAE can be issued to specific vehicles over 10 years of age in limited categories. Restrictions apply- see requirements here: TRN-14.28 - Administrative Rule for Private for-Hire Transportation - Vehicle Exemption.
Decal Replacement
Please visit our online portal to complete your request.
Crash Report
Drivers are required to report crashes within 24 hours per City Code.
Driver Information
Background Check Instructions
EFFECTIVE JANUARY 27, 2020: ALL DRIVER CERTIFICATIONS AND APPLICATIONS/RENEWALS MUST BE DONE THROUGH THE FASTTRACK PORTAL.
PAPER CERTIFICATIONS AND APPLICATIONS WILL NO LONGER BE ACCEPTED.
Company Representatives/Owners: Please visit the FastTrack portal to claim your drivers.
Renewing Drivers: Please check your email for instructions on how to create your account and PIN.
New Drivers: Please visit the portal for instructions and to create an account and get 'claimed' by the company you are working for.
If you are a new driver or new to the industry and have not received a link to the test, you can take it below.
Driver Trainings & Study Guide
New drivers or drivers changing company types only. Training must be passed before new permit is issued. Training can be taken at the relevant link below. If you do not have access to a computer, training can be taken in our office Monday-Friday 10am-3pm.
(PLEASE NOTE: Pedicab Drivers that do not possess a valid driver’s license meeting all the requirements of Section 16.40.550 must successfully complete a Director-approved City bicycle safety course . SEE BELOW.)