People with mobility devices generally wait a disproportionate amount of time for a ride, if a certified vehicle is available at all. To improve service to those who need on-demand service, Portland Bureau of Transportation (PBOT) developed PDX WAV, a program that makes reliable, safe vehicle-for-hire services more easily accessible to people using mobility devices.
Unlike other transportation programs for people with disabilities, PDX WAV serves customers who need a ride now. On-demand accessible service is available from taxi and TNC (Uber and Lyft) companies in Portland. There is no need to be pre-registered with PDX WAV, and you don't have to share a ride with somebody you don't know.
Anyone in Portland can access an accessible on-demand vehicle easily from drivers who have received extra training including Passenger Assistance, Safety & Sensitivity Training including hands-on wheelchair securement training. You can request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using your TNC app on your wireless device
Is this service available currently during the COVID-19 pandemic?
Yes. You can still request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using your TNC app on your wireless device.
For more information about the program, please email us at PDXWAV@PortlandOregon.gov or call 503-823-7483 with your questions and comments.