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COVID-19 Risk Level for Multnomah County: Extreme Risk

Accessible Service Program

Overview

People with mobility devices generally wait a disproportionate amount of time for a ride, if a certified vehicle is available at all.  To improve service to those who need on-demand service, Portland Bureau of Transportation (PBOT) developed PDX WAV, a program that makes reliable, safe vehicle-for-hire services more easily accessible to people using mobility devices.

Unlike other transportation programs for people with disabilities, PDX WAV serves customers who need a ride now.  On-demand accessible service is available from taxi and TNC (Uber and Lyft) companies in Portland.   There is no need to be pre-registered with PDX WAV, and you don't have to share a ride with somebody you don't know.   

Anyone in Portland can access an accessible on-demand vehicle easily from drivers who have received extra training including Passenger Assistance, Safety & Sensitivity Training including hands-on wheelchair securement training.  

Are you open during COVID-19? 

Yes.  You can still request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using your TNC app on your wireless device.   

For more information about the program, please email us at PDXWAV@PortlandOregon.gov or call 503-823-7483 with your questions and comments.  To request a ride, call 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week.