danger
COVID-19 Risk Level for Multnomah County: Lower Risk
information
Regional chlorine shortage: Portland water remains safe to drink

A regional chlorine shortage has disrupted supplies. The Portland Water Bureau is monitoring the situation and evaluating our supplies and procedures. Get updates.

Accessible Service Program

Information

Overview

People with mobility devices generally wait a disproportionate amount of time for a ride, if a certified vehicle is available at all.  To improve service to those who need on-demand service, Portland Bureau of Transportation (PBOT) developed PDX WAV, a program that makes reliable, safe vehicle-for-hire services more easily accessible to people using mobility devices.

Unlike other transportation programs for people with disabilities, PDX WAV serves customers who need a ride now.  On-demand accessible service is available from taxi and TNC (Uber and Lyft) companies in Portland.   There is no need to be pre-registered with PDX WAV, and you don't have to share a ride with somebody you don't know.   

Anyone in Portland can access an accessible on-demand vehicle easily from drivers who have received extra training including Passenger Assistance, Safety & Sensitivity Training including hands-on wheelchair securement training. You can request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using your TNC app on your wireless device

Is this service available currently during the COVID-19 pandemic? 

Yes.  You can still request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using your TNC app on your wireless device.   

For more information about the program, please email us at PDXWAV@PortlandOregon.gov or call 503-823-7483 with your questions and comments.