Customer Service Center
The customer service center remains closed to walk-ins until further notice. Limited in-person assistance is available BY APPOINTMENT ONLY and must be scheduled HERE. However, all permitting processes can be completed in the ONLINE PORTAL. We are returning phone calls and emails Monday through Friday. If you need a driver permit photo or have other questions, please email email@example.com. Please view detailed information HERE. Thank you for your patience.
Vehicle Safety Inspections and Driver Background Checks
To ensure that private for-hire vehicles and drivers meet the requirements in Portland City Code 16.40 , PBOT Inspectors conduct thousands of safety inspections. Inspectors verify the vehicle registration and insurance are current and confirm a driver's identity. PBOT also conducts and/or reviews the criminal background and motor vehicle records of all drivers who apply for a permit to drive.
PBOT created this new program in 2019 using funds from the Accessibility Fund with one goal in mind; make it easier for passengers who use a wheelchair or other mobility device to get an on-demand taxi, Uber, or Lyft in the City of Portland. People with disabilities, on average, wait much longer than other passengers and sometimes rides that are ordered don’t show up at all. Customers can now call PDX WAV at 503 865-4WAV (865-4928) and a dispatcher will locate an available Wheelchair Accessible Vehicle (WAV). PBOT provides a subsidy to companies providing accessible on-demand service, which is meant to be an incentive to companies and drivers to operate accessible vehicles, which are more expensive to purchase and maintain. To learn more about PDX WAV, please visit the website HERE or call 503-865-4WAV (865-4928).
Driver Education and Training
PBOT is expanding the education and training it offers to drivers. The new programs will have more training on safe driving habits, private for-hire regulations and requirements, customer service, and how to help identify and report human trafficking. Link to current trainings and study guides can be found HERE located under "Driver Information".
The Transportation Wallet is an innovative PBOT program that provides free or highly-discounted transit passes, bike-share memberships, and taxi, Uber, Lyft and carshare credits to qualified Portlanders who meet eligibility requirements such as living or working in select parking districts, trading in parking passes, or living on low incomes. The surcharge all customers in Portland pay when taking a trip in a Lyft or Uber is one of several funding sources that helps fund this program. For more information about the Transportation Wallet Program, visit the website.
Safe Ride Home
The Safe Ride Home Program was on hold during the Covid-19 Pandemic, but is set to return in 2023 beginning with the Cinco de Mayo holiday weekend, May 5th - 7th.
Driving while drunk or under the influence of drugs is one of the most significant contributors to deadly traffic crashes. The number of deadly crashes often increase on holidays like New Year’s Eve and St. Patrick’s Day when many people drink alcohol and attend gatherings. To help people celebrate responsibly, PBOT offers the Safe Ride Home Program. Safe Ride Home provides discounts on taxi, Uber and Lyft rides, so people in Portland can leave the driving to a safe and sober driver. If you have questions, please email firstname.lastname@example.org. For more information about PBOT’s overall approach to traffic safety, visit our Vision Zero website.If you are a business and want to sign up to receive updates on future Safe Ride Home events, please sign up HERE.