2025 Survey - On Demand Accessible Service
Do you want to help shape the future of the City of Portland's Accessible Transportation Program? If you or somebody you represent uses a wheelchair or mobility device, and you stay in your chair for the duration of a trip, we want to hear from you.
We will use the results of the survey to improve the PDX WAV Program. We are dedicated to improving service in Portland to increase the number of Wheelchair Accessible Vehicles (WAVs), decrease wait times and ensure every trip is safe, convenient and reliable.
The survey will take less than 10 minutes to complete.
Wheelchair Accessible Service Survey
Overview
People with mobility devices generally wait a disproportionate amount of time for a ride, if a certified vehicle is available at all. To improve service to those who need on-demand service, Portland Bureau of Transportation (PBOT) developed PDX WAV, a program that makes reliable, safe vehicle-for-hire services more easily accessible to people using mobility devices.
Unlike other transportation programs for people with disabilities, PDX WAV serves customers who need a ride now. On-demand accessible service is available from taxi and TNC (Uber and Lyft) companies in Portland. There is no need to be pre-registered with PDX WAV, and you don't have to share a ride with somebody you don't know.
Anyone in Portland can access an accessible on-demand vehicle easily from drivers who have received extra training including Passenger Assistance, Safety & Sensitivity Training including hands-on wheelchair securement training. You can request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using the TNC app (Lyft or Uber) on your wireless device.