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Report an e-scooter

Service
Report a specific incident, such as an improperly parked scooter, or other issues with any motorized, electric scooter found in the Portland area. These issues are submitted to both PBOT and the associated e-scooter companies (Lime and Lyft) for resolution.
E-scooter lying on its side on a paved surface with the PDX 3-1-1 logo in the bottom right-hand corner. View full size image

5 minutes

Information you provide to the City is a public record and may be subject to release under Oregon Public Records Law. This law classifies certain information as available to the public on request. See our privacy statement for more information.
What is the issue with the e-scooter?
Is the e-scooter locked to a bike rack or a municipal sign post? (e.g. STOP sign, No Parking sign, Speed limit sign, etc...)

Information

E-scooters meeting these criteria are not considered improperly parked, if you have any questions, comments or feedback, please contact our program at e-scooter@portlandoregon.gov.

Is the e-scooter blocking a sidewalk, trail, bike lane, driveway, street, transit stop or other type of transportation lane?
Is the e-scooter parked on private property?
Electric scooter (e-scooter) company
Which e-scooter company does the scooter belong to? Or, what color is the e-scooter?
Scooters only, no bikes.

Next Steps

If the scooter has an easy to locate ID on it, enter that alphanumeric ID below and continue with your report.

If you are looking to report a BIKETOWN (Lyft) Bicycle, please use their report form: Submit a request – Lyft Bikes & Scooters. 

If you need help determining the best place to submit a report or have questions, please contact us at 311 or 311@portlandoregon.gov for assistance.

Example formats: Lime (YFXNSR); BIKETOWN (520-7568)
Search the map for an address, cross streets, park, or community center. Or use the map to click a location.
If this location has a name, such as a business or public building, please enter it here.
Please provide any other details that might help us locate the site you are reporting.
If appropriate, please include up to 3 photos of the issue you are reporting.
Maximum 3 files.
30 MB limit.
Allowed types: gif jpg png svg jpeg.
The City of Portland and the selected e-scooter company will use your email to confirm your submission and respond if necessary.

Contact

PDX 311 Customer Service Program

311@portlandoregon.gov
phone number311Information and Customer Service
phone number503-823-4000Every day, 7 a.m. to 8 p.m. (excluding federal holidays) Interpretation available | Interpretación disponible | Phiên dịch có sẵn | 提供口译服务 | Доступна интерпретация | Tafsiir la heli karo | Доступний переклад
Oregon Relay Service711Oregon Relay Service

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PBOT E-Scooter Program

e-scooter@portlandoregon.gov

Related

E-Scooter company contact information
Rules of the road for e-scooters in Portland

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PBOT Vision Zero July 2025 newsletter

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