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Apply for an annual area parking permit (online)

Service
Residents and businesses in specific zones may apply to the Portland Bureau of Transportation (PBOT) for permits to park longer than visitor time limits. Only people who live or work in zones A, F, G, H, I, L, N R, U may use the online service, other zones use paper. Fees apply.
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Background 

The Portland Bureau of Transportation (PBOT) has launched an online parking permit system pilot, starting with zones A (Goose Hollow), F, H, I (South, Southwest), L (Hosford-Abernethy), R (Eastmoreland), U (Buckman), G, N (Hosford-Abernethy, Kerns, Buckman) neighborhoods. Zone K (parts of Northwest) is transitioning online on June 14. Refer to this map to make sure you live or own a business in zones A, F, G, H, I, K, L, N, R, U. If you do not live in or have a business in these zones, please click Here. With the new online system, say goodbye to paper permits and paper applications. Instead, you can apply, submit verification, pay, and manage permit(s) digitally. The system uses license plate numbers as virtual permits. We will not accept paper application in these zones because the paper system has been replaced with a digital system. 

Major Changes between paper-based system and online system 

List of major changes between online permit application and paper permit application

PBOT Major Changes Between Online Permit and Paper Permit Process
Image of major changes between online permit application and paper permit application
Paper PermitsOnline Permits
Paper permit displayed in vehicleLicense plate number serves as the permit
Provide paper copies of supporting documents Upload electronic copies of supporting documents
Submit everything by mail/fax/in personSubmit everything through online portal
Receive invoice for credit card payment; can pay by cash or check Complete credit/debit card payment through permit portal or mail check/money order, no cash.
Receive renewal paperwork by mail Receive renewal information by email
Apply for guest permits on the same application as non-guest permits  Apply for guest permits and non-guest permits separately 

Permits offered, Prices, and Key Dates


Zoom Webinars  

The webinar provides an introduction to the online system with video tutorials and a question and answer session with PBOT staff. Stay tuned for a webinar in your zone. Watch a recording of the Zone N and G Webinar held on April 1, 2020. 


How to Apply and Manage Your Parking Permits 

Step 1:  Double check your zone and start date before you apply online

Currently, only zones A, F, G, H, I, L, N, R, U are able to use the online parking permit system. Paper permits are no longer valid in these zones with the exception of daily scratch offs which are honored until June 30, 2022. For information on permits offered, price, and key dates, click here. You can verify your zone using our online map. If you are in zones  B, C, D, E, J, M, S, T please see instructions for mail/in-person application.   

Zone K- Online System Opens June 14, 2021: 

Apply early to allow sufficient time to process your application by the start of the permit year, August 1, 2021. 

  • If you apply for a parking permit between June 14 and August 1, 2021 your permit year will start on August 1, 2021. Please select August 1, 2021 as your start date in the online system. 
  • If you need a parking permit before August 1, 2021 email us at PBOTParkingPermits@portlandoregon.gov to request a temporary parking permit to place in your vehicle. Provide your name, address, license plate number, and zone in the email.  
  • If you have a paper parking permit in your vehicle, please keep this in your vehicle until the paper permit expires on August 1, 2021. Note that existing daily scratch off permits will be valid until July 1, 2022.   
  • Resident permits and resident daily guest permits are valid for one year.  
  • Business permits and business daily guest permits are valid until the end of the permit cycle (July 31, 2022).  
  • Daily paper scratch off permits will be honored until July 1, 2022 with an opportunity to trade them in for virtual daily permits at that time.  

Step 2: Technology and Payment Requirements

To use the online permit system, you must be able to upload electronic versions of your supporting documents. 2 MB is the maximum size for files. The online permit system supports the upload of:

  • PDFs
  • Images - JPG, PNG

Additional requirements are access to computer or smart device. The online permit system is compatible with Google Chrome and the latest version of Microsoft Edge. 

If you are not able to upload electronic versions of your supporting documents or do not have a computer or smart device,  please contact 503-823-APPP (2777).

The online permit system accepts the following payment types:

  • Credit card: Visa, Mastercard, Discover, and American Express 
  • Debit card
  • Money Order* 
  • Check* 

We do not accept cash.

Refunds will not be issued once a permit has been processed. 

*Money order/check payments must be mailed only after you have received confirmation by email that your application is approved. You then log into the system, indicate that you are paying by check. The permit number must be included on your money order/check. Please note that payment by check will delay permit processing time. 

Make check payable to: The City of Portland

Mail check to: PBOT Parking Permit 1120 SW Fifth Ave Suite 1331 Portland, OR 97204

Step 3: Gather and Fill Out Supporting Documents

Residents

  • Proof of Residence All applicants must provide proof of residence in the zone for which they are applying. Documents accepted as proof are Lease or rental agreement, Bank statement, Credit card bill, Utility bill. The proof must be dated within 30 days of the application and include the applicant’s name and address. Printed copies of e-bills are acceptable. 
  • Vehicle Registration Applicants must provide current, state-issued vehicle registration for each resident or motorcycle they wish to purchase. The last name on the registration must match the last name of the applicant. If the vehicle is registered to someone other than the applicant, with a different last name, such as a relative or an employer, the applicant must provide a notarized letter from the registered owner stating that the applicant is the primary driver of the vehicle. The parking permit will be issued to the license plate number on the vehicle registration. 
  • Supplemental Forms Some zones require additional forms and information. The forms below will be available during your application, but we recommend you fill them out ahead of time, save them to your computer, and upload them into the online system. Watch this video tutorial that explains how to upload a form in the online system.

Business 

  • Business permits should be managed under one user account per company.
  • Proof of Occupancy All applicants must provide proof of business occupancy in the zone for which they are applying. Documents accepted as proof are Lease or rental agreement, Bank statement, Credit card bill, Utility bill. The proof must be dated within 30 days of the application and include the business name and address. Printed Copies of e-bills are acceptable. 
  • Employee Roster The number of permits issued to your business is calculated based on the total number of employee hours. You will fill out an Employee Roster, providing a list of names and number of hours worked per week. Zone N and G applicants can indicate if they want to trade in permits to get free Transportation Wallets (a collection of passes and credits for use on transit, streetcar, bike share, and scooters).The forms below will be available during your application, but we recommend you fill them out ahead of time, save them to your computer, and upload them into the online system: 

Step 4: Prepare and Apply

  1. Login and make your profile. You can opt to receive SMS notifications related to your permit. Expect to see some emails come from CaleWebOffice@calesystems.com

  2. Validate your address to confirm which zone you are in. There are different permit rules for different zones. 

  3. Select your permit type. Keep in mind, if you are applying for an annual permit and guest permit(s), you will need to complete a seperate application for each one. 

  4. Upload electronic versions of supporting documentation. You will be prompted on which documents to upload. 2 MB is the maximum size for files.

  5. You will be notified within five (5) business days if your application has been approved. If approved, you will be prompted to make your payment through the online permit system. See information on payment in Step 2. 

  6. Once approved, you are authorized to park your vehicle in curbside parking spaces signed for your zone. Your permit is tied to your license plate. 

  7. Manage your permits if you need to. You can activate/deactivate license plates, buy more permits, request a temporary permit, replace a permit, and make other changes all through the online permit system. Permit rules vary by zone. Find zone specific information here

  8. Entering license plates: Do not include dashes, spaces, or names of other states when entering in license plate information. If you have a specialty plate, you must include the vertical letters displayed on the left side of the plate. Click Here for more information. 

Apply for or Manage Permits in the Online System


Watch Video Tutorials of the Online System

Watch Residential Permit Video Tutorial

Watch Business Permit Video Tutorial 

Watch Annual Guest Permit Video Tutorial

Watch Daily Guest Permit Video Tutorial

Watch How-to-Upload a Document Video 


Talk to Portland Bureau of Transportation (PBOT)  

You can get help from the Permit Team: 

  1. On the phone - give the Permit Team a call at 503-823-APPP (2777). Depending on call volume, you may be prompted to leave a voicemail. The Permit Team will get back to you within 1 - 2 business days.
  2. Via email - send the Permit Team and email at PBOTParkingPermits@portlandoreg…. The Permit Team will get back to you within 1 - 2 business days.

Transportation Wallet - Zones N and G

The Transportation Wallet is a collection of passes and credits for use on the bus, streetcar, bike share, and scooters with a $769 value. This program is available to zone N and G applicants. Receive 1 free Transportation Wallet for every permit traded in. To submit an order, businesses fill out the “Employee Roster and Transportation Wallet Form” above. Residents who want trade in a permit click here. There is also the option to buy Transportation Wallets for $99 each on Transportationwallet.com.  


Area Parking Permit Look Up 

Zones in the online system (zones F, H, I, R, U, L, N, G) no longer use paper permits, with the exception of daily-scratch offs. Parking Enforcement uses license plate numbers to determine if a vehicle has an active parking permit. If you have a concern about whether a vehicle in your neighborhood has an active permit, you can use the license plate look up tool found here where you will input a license plate number and select the zone to run a query.   


Frequently Asked Questions (FAQ) 

Which area parking permit zones are in the online system?  

Zones A, F, G, H, I, L, N, R, U are in the online system. Refer to this map to see what zone you are in. PBOT will notify you if your zone goes online. 

What are the main differences between the old paper system and the new online system? 

Zone parking permits are 100% electronic. You will not have a paper permit displayed in your vehicle, and all applications and payment will be taken online. You will not come in person or mail in forms. You will manage license plates by inputting them into the online system. You will need to buy resident, business, and guest permits using separate applications in the online system.

How do I input my license plate number? 

Do not include dashes, spaces, or names of states when entering in license plate information. If you have a specialty plate, you must include the vertical letters displayed on the left side of the plate. 

How do I determine the status of my online permit application? 

After you upload documents into the online system, you will receive an email that your permit application is complete with an application reference number. PBOT will review your application within 5 business days. You can also choose to get SMS notifications in addition to emails. 

What browser should I use for the online permit system?  

The online permit system is compatible with Google Chrome and the latest version of Microsoft Edge. 

What do I do if I do not have access to a computer?

If you are not able to upload electronic versions of your supporting documents or do not have a computer or smart device,  please contact 503-823-APPP (2777).

How is the online parking permit system enforced? 

The license plate serves as a digital permit. Parking Enforcement Officers have access to the online permit system to verify license plates they see on their patrol.  

What payment options are available?  

Payment can be made with debit card, credit card, check, or money order in the online system. Click here for more information. 

What is your refund policy?  

Refunds will not be issued once a permit has been processed. 

How do I pay for my permit(s)?

Once your permit(s) have been approved by PBOT, it’s time to pay. You can go directly to the payment page through the link in your email, or go to the permit tab to pay for your permit. From the permit tab, select view or permit ID number. Businesses must input license plate numbers and can choose to pay for permits all at once, or pay one at a time. Watch a video on how to pay: resident, business, annual guest, daily guest.

How does the renewal process work in the online system?   

Once you have an annual permit in the online permit system, a renewal notice will be emailed to you 2 weeks and 4 weeks before your permit expires. Your permit does not automatically renew.  

What if I am a business or residential permit holder and I have guests?  

You can buy permits for guests in the online permit system by day or by year, depending on the rules of your zone. You input and remove license plate numbers and can pay and add guest time, as needed. Daily guest permits are valid for 1 year.

How do I manage my daily guest permits?

You can change license plate numbers and dates based on who is visiting and when they are visiting. On the home page, go to the daily permit tab to schedule daily permit sessions. Select view. Type in a license plate number, choose a date, and click create session. Your daily permits are activated at midnight on the days you have scheduled. If you need to cancel, please do so before midnight when the unit is activated. If you need to purchase additional daily permits (more than what you initially purchased), you must submit a new application. Click the  START PERMIT APPLICATION  button at the top of the page and complete a new application. Click here for a video tutorial with more information. 

I purchased paper daily scratch offs in the past, but haven't used them yet. What happens to my daily scratch offs when the system goes digital? 

PBOT will honor previously issued daily scratch offs  through June 30, 2022. Starting July 1, 2022, paper daily scratch off paper permits will no longer be valid. Stay tuned for more information for the opportunity to trade in daily scratch offs for virtual daily permits.  

I am applying for an annual guest pass but do not yet know the license plate number of my guest. What should I do? 

If you don’t know your guest’s license plate number, at this time, you can purchase the permit with your plate number and change it as needed, as guests come and go. You can also choose to wait to apply until you know the plate number. 

What do I do if I get a new car and need a permanent permit replacement? Scenario applies to residential parking permits only. 

This is a process outside the online system. Please email PBOTParkingPermits@portlandoregon.gov with new vehicle registration, new license plate number, and past license plate number.  

What steps do I take if I need to apply for a residential parking permit with a trip permit/temporary permit from the Department of Motor Vehicles (DMV)? Scenario applies to residential parking permits only.

You input the DMV trip permit/temporary permit number and this will serve as your license plate. You will also upload a picture of the trip permit/temporary permit. When you get your new license plate email PBOTParkingPermits@portlandoreg… with new vehicle registration, new license plate number, and past trip permit/temporary permit number. Learn more on how to enter plate numbers Here.

What do I do if my license plate changes temporarily? For example, my car is in the shop and I am renting a car. Scenario applies to residential parking permits only. 

You have the option to suspend your permit for 4 weeks. Go to applications, click to view the residential permit, select “permit”, select “temporary change” and you will be directed to type in a new license plate number at no cost.  

What do I do if I am moving away from the zone or sold my car? Scenario applies to residential parking permits only. 

You have the option to cancel an existing permit. Go to applications, find the permit you want to cancel, click “view”, click “permit”, and you click the cancellation button.  

What does moving to an online system mean for getting permits for employees of my businesses?  

Businesses will activate/deactivate license plate numbers of their employees to accommodate changes in employees or changes to employee’s vehicles. Therefore, business parking permits are not tied to employees.    

How do I get help?  

Please contact our team at PBOTParkingPermits@portlandoregon.gov or call 503-823-2777 and we will assist you. Email is a faster way to get in touch with PBOT. 


Apply Online 

Apply for or Manage Permits in the Online System