Apply for an annual area parking permit (online)

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Background 

The Portland Bureau of Transportation (PBOT) has launched an online parking permit system. Refer to this map to make sure you live or own a business in these zones. 

With the new online system, say goodbye to paper permits and paper applications. Instead, you will apply, submit verification, pay, and manage permit(s) online. The system uses license plate numbers as virtual permits, you will not have a paper permit displayed in your vehicle. You will manage license plates by inputting them into the online system. You will need to buy resident, business, and guest permits using separate applications in the online system. Zone parking permits are 100% electronic. The license plate serves as a digital permit. Parking Enforcement Officers have access to the online permit system to verify license plates they see on their patrol.  

How to Apply and Manage Your Parking Permits 

Step 1:  Double check your zone and start date before you apply online

Paper permits are no longer valid in APPP zones with the exception of daily scratch offs. You can verify your zone using our online map. Zone N parking permits are issued by renewal only.          

Step 2: Technology and Payment Requirements

If you are resident applying for a Zone M permit, you will need to complete a survey before applying in the permit system website.

To use the online permit system, you must be able to upload electronic versions of your supporting documents. 2 MB is the maximum size for files. The online permit system supports the upload of:

  • PDFs
  • Images - JPG, PNG

Additional requirements are access to computer or smart device. We recommend users complete the process on a non-mobile device, computers and tablets work best, but the process can be done on a mobile device if other devices are not available. The online permit system is compatible with Google Chrome and Microsoft Edge 10. 

If you are not able to upload electronic versions of your supporting documents or do not have a computer or smart device,  please contact 503-823-APPP (2777).

The online permit system accepts the following payment types:

  • Credit card: Visa, Mastercard, Discover, and American Express 
  • Debit card
  • Money Order* 
  • Check* 

We do not accept cash.

Refunds will not be issued once a permit has been processed. 

*Money order/check payments must be mailed only after you have received confirmation by email that your application is approved. You then log into the system, indicate that you are paying by check. The permit number must be included on your money order/check. Please note that payment by check will delay permit processing time. 

Make check payable to: The City of Portland

Mail check to: PBOT Parking Permits, 1120 SW Fifth Ave Suite 1331, Portland OR 97204

Step 3: Gather and Fill Out Supporting Documents

Residents

  • Proof of Residence All applicants must provide proof of residence in the zone for which they are applying. Documents accepted as proof are Lease or rental agreement, Bank statement, Credit card bill, Utility bill. The proof must be dated within 30 days of the application and include the applicant’s name and address. Printed copies of e-bills are acceptable. 
  • Vehicle Registration Applicants must provide current, state-issued vehicle registration for each passenger vehicle or motorcycle they wish to purchase a permit for. The last name on the registration must match the last name of the applicant. If the vehicle is registered to someone other than the applicant, with a different last name, such as a relative or an employer, the applicant must provide a notarized letter from the registered owner stating that the applicant is the primary driver of the vehicle. The parking permit will be issued to the license plate number on the vehicle registration. 
  • Supplemental Forms Some zones require additional forms and information. If you need translations of the forms please contact us. Residents in zone M will be directed to fill out a supplemental form online (step 5). Residents in zone F, H, and I will fill out the PDF forms below. The forms below will be available during your application, but we recommend you fill them out ahead of time, save them to your computer, and upload them into the online system. Watch this video tutorial that explains how to upload a form in the online system.

Business 

  • Business permits should be managed under one user account per company.
  • Proof of Occupancy All applicants must provide proof of business occupancy in the zone for which they are applying. Documents accepted as proof are Lease or rental agreement, Bank statement, Credit card bill, Utility bill. The proof must be dated within 30 days of the application and include the business name and address. Printed Copies of e-bills are acceptable. 
  • Employee Roster The number of permits issued to your business is calculated based on the total number of employee hours. You will fill out an Employee Roster, providing a list of names and number of hours worked per week. Zone N and G applicants can indicate if they want to trade in permits to get free Transportation Wallets (a collection of passes and credits for use on transit, streetcar, bike share, and scooters).  If you need translations of the forms please contact us. The forms below will be available during your application, but we recommend you fill them out ahead of time, save them to your computer, and upload them into the online system: 

Step 4: Prepare 

  1. Login and make your profile. The online permit system is compatible with Google Chrome and Microsoft Edge 10. You can opt to receive SMS notifications related to your permit. Expect to see some emails come from CaleWebOffice@calesystems.com

  2. Validate your address to confirm which zone you are in. Do not put the direction in the Street Name field, select it from the Direction field. Please keep in mind that there are different permit rules for different zones. 

  3. Select your permit type. Keep in mind, if you are applying for an annual permit and guest permit(s), you will need to complete a separate application for each one. 

  4. Upload electronic versions of supporting documentation. You will be prompted on which documents to upload. 2 MB is the maximum size for files.

  5. You will be notified within five (5) business days if your application has been approved. If approved, you will be prompted to make your payment through the online permit system. See information on payment in Step 2. 

  6. Once approved, you are authorized to park your vehicle in curbside parking spaces signed for your zone. Your permit is tied to your license plate. 

  7. Manage your permits if you need to. You can activate/deactivate license plates, buy more permits, request a temporary permit, replace a permit, and make other changes all through the online permit system. Permit rules vary by zone.

  8. Entering license plates or trip/temporary permits: Do not include dashes, spaces, or names of other states when entering in license plate information. If you have a specialty plate, you must include the vertical letters displayed on the left side of the plate. For trip/temporary permits, include the letters and numbers. Click Here for more information. 

Step 5: Apply for your permit online

Zone M RESIDENT Applicants

All other zones, new & existing applicants


Access Parking Permit Account

Access your parking permit account or update your current permit here.

If youcurrently have a permit and need to renew your permit, you will receive renewal information roughly 4 weeks before the start of the new permit year. 


Watch Video Tutorials of the Online System

Watch Residential Permit Video Tutorial

Watch Business Permit Video Tutorial 

Watch Annual Guest Permit Video Tutorial

Watch Daily Guest Permit Video Tutorial

The Daily Guest video states June 30, 2022 as the expiration date for scratch-offs, please disregard that date. We are still honoring previously purchased paper scratch-offs and those permits can be used. 


Talk to Portland Bureau of Transportation (PBOT)  

You can get help from the Permit Team.

Call. Depending on call volume, you may be prompted to leave a voicemail. The Permit Team will get back to you within 1 - 2 business days.

 503-823-2777

Email. The Permit Team will get back to you within 1 - 2 business days.

PBOTParkingPermits@portlandoregon.gov


Area Parking Permit Look Up 

Zones in the online system no longer use paper permits, with the exception of daily-scratch offs. Parking Enforcement uses license plate numbers to determine if a vehicle has an active parking permit. If you have a concern about whether a vehicle in your neighborhood has an active permit, you can use the license plate look up toolwhere you will input a license plate number and select the zone to run a query.   

Look Up Tool


Transportation Wallet - Zone N, G, and M 

The Transportation Wallet is a collection of passes and credits for use on the bus, streetcar, bike share, scooters, and car share. Zone N, G, and M permit applicants have the option to trade in permit(s) for Transportation Wallets. To submit an order, businesses follow instructions on the "Employee Business and Transportation Wallet Form" above. Residents who want trade in a permit click here. There is also the option to buy Transportation Wallets for $99 each on Transportationwallet.com.  


Frequently Asked Questions (FAQ) 

How do I pay for my permit(s)?

Once your permit(s) have been approved by PBOT, it’s time to pay. You can go directly to the payment page through the link in your email, or go to the permit tab to pay for your permit. From the permit tab, select view or permit ID number. Businesses must input license plate numbers and can choose to pay for permits all at once, or pay one at a time. Watch a video on how to pay: resident, business, annual guest, daily guest.

What do I do if I get a new car and need to permanently transfer my permit? Scenario applies to residential parking permits only.

This is a process outside the online system. Please email PBOTParkingPermits@portlandoregon.gov with new vehicle registration, new license plate number, and past license plate number.  

Need to temporarily change your license plate? For example, my car is in the shop and I am renting a car. Applies to residential parking permits only. 

You can change your permit for up to 4 weeks. Login, go to permit tab under PBOT logo, click to view the residential permit, select “permit”, click ID #, select “temporary change” and you will be directed to type in a new license plate number at no cost. On mobile device start navigation using Home dropdown menu. 

My business permits are approved and paid for, but I would like to purchase additional permits. For example, I didn’t buy the full amount my business qualifies for, or I just hired new employees and would like to order permits for them. What steps do I take?

In the online permit system, select business permit tab and click on your business permit. Next, request the number of permits you would like to add. Last, click “update". The application will refresh and read “resubmission”. You can upload a new employee roster here, if you need to show proof of additional employees. See zone specific restrictions for permit limits.

How do I change license plates of my guests or employees? Applies to business and guest permits.

Click on the "business permit" tab or "daily" tab -> Click view -> Change license plates of paid permits. We recommend bookmarking this page, so you can easily return to it later.

How do I manage my daily guest permits?

You can change license plate numbers and dates based on who is visiting and when they are visiting. Watch a video tutorial with more information. On the home page, go to the daily permit tab to schedule daily permit sessions. Select view. Type in a license plate number, choose a date, and click create session. Your daily permits are activated at midnight on the days you have scheduled. If you need to cancel, please do so before midnight when the unit is activated.

Daily permits expire and must be used within the year of purchase. If you need to purchase additional daily permits (more than what you initially purchased), you must submit a new application. Click the  START PERMIT APPLICATION  button at the top of the page and complete a new application. 

I am applying for an annual guest permit but do not know the license plate number of my guest. What should I do? 

If you don’t know your guest’s license plate number, at this time, you can purchase the permit with your plate number and change it as needed, as guests come and go. You can also choose to wait to apply until you know the plate number. 

I purchased paper daily scratch offs in the past, but haven't used them yet. What happens to my daily scratch offs when the system goes digital? 

PBOT will continue to honor previously issued daily scratch offs.  

What steps do I take if I need to apply for a residential parking permit with a trip permit/temporary permit from the Department of Motor Vehicles (DMV)? Scenario applies to residential parking permits only.

You input the DMV trip permit/temporary permit number and this will serve as your license plate. You will also upload a picture of the trip permit/temporary permit. When you get your new license plate email PBOTParkingPermits@portlandoreg… with new vehicle registration, new license plate number, and past trip permit/temporary permit number. Learn more on how to enter plate numbers.

How does the renewal process work in the online system? Applies to Annual Resident permits only at this time. 

Once you have an annual permit in the online permit system, a renewal notice will be emailed to you 4 weeks before your permit expires. Your permit does not automatically renew.   

What are my options if I temporarily reside in or own a guest house (ex: AirBnB)?

Visitors and owners of guest houses have the option to apply for parking permit(s). See your zone plan for specifics.

Can I use an area parking permit on a recreational vehicle?

No, recreational vehicles (RVs) are not eligible for Area Parking Permits. City Code 16.20.120 states that RVs can only be on the street for up to four hours while actively loading or unloading from their residence. RVs can only park for the visitor time limit in an area parking permit zone and must be actively loading or unloading otherwise the vehicle could receive a citation. You can find more information on Zoning Allowances for RVs.

What is the process for applying for my annual resident permit in Zone M?   

When you apply for a Zone M annual resident permit here, you will be taken through a 3 step process: 1. Identify your building on the map, 2. Fill out a Supplemental Form online, 3. Apply/submit documentation in the online permit portal.  

What are the Zone M annual resident permit restrictions?  

Permits are limited to 1 per licensed driver and 3 per household. Note that every permit applicant needs their own account/email address due to the 1 permit per person rule. Certain buildings have permit caps (based on year built), and you may not qualify for a permit if you have access to off-street parking. Learn more about Zone M here.  


Apply Online 

Zone M RESIDENT Applicants

All other zones, new & existing applicants