News Release: PBOT releases results of E-Scooter User Survey

(Oct. 22, 2018) In the first major step of evaluating Portland’s e-scooter pilot program, PBOT surveyed nearly 75,000 customers of Bird, Lime and Skip, the three companies permitted to operate e-scooters in Portland. The wide-ranging survey asked customers about their riding habits, their perceptions of scooter safety and popularity and whether they replaced car trips with scooter rides. More than 4,500 people responded, and the results suggest scooters are a popular new transit option for Portlanders and visitors alike.

Among the key findings are:

• Portlanders are using e-scooters for transportation and recreation. Nearly a third (30 percent) of the Portlanders who responded to the survey said they most frequently used e-scooters to commute – to get to work, school, or a work-related meeting. Another third (28 percent) stated they most frequently used e-scooters for fun/recreation.   
• E-scooters are popular with local users. Eighty-five percent of Portlanders said they were “extremely” or “very likely” to recommend e-scooters to a friend.  
• E-scooters are replacing automobile trips. Thinking of their last e-scooter trip, 34 percent of Portlanders said they would have driven a personal car (19 percent) or hailed a taxi, Uber or Lyft (15 percent).   
• The auto trip replacement numbers are even higher among tourists and visitors (48 percent). Thinking of their last e-scooter trip, 34 percent of visitors would have taken a taxi, Uber or Lyft, and 14 percent would have driven a personal vehicle had e-scooters not been available.   
• Among all respondents, e-scooters appear to be more popular among men (62 percent) than women (36 percent). In response to the question, “What gender do you identify with?”, 62 percent of respondents said “man”, and 36 respondents said “woman”.  
• All respondents – Portlanders and visitors – prefer to ride e-scooters on the street, in the bike lane. Riders’ stated preference was for the bike lane over even off-street trails. Riding on sidewalks was users’ least preferred option. 
• E-scooters are bringing new Portlanders to the bike lane. Forty-five percent of survey respondents reported “never” biking and 78 percent had never used BIKETOWN prior to using e-scooters.   
• Portlanders are reducing or considering reducing their auto ownership due to e-scooters. Six percent of users report getting rid of a car because of e-scooters and another 16 percent have considered it.  

The majority of users know the e-scooter laws, except for riding on waterfront trails. Users scored between 77 and 95 percent correctly on all e-scooter law questions except for rules that prohibit riding in City Parks and on the waterfront trails. Only 51 percent thought riding was illegal in parks and 34 percent thought riding on waterfront trails was illegal.

PBOT’s evaluation of the e-scooter pilot is ongoing. Other components of the evaluation will include focus groups, rider behavior observations, trip data analysis, safety data analysis (including reported crashes), and analysis of feedback and complaints submitted through the project’s online form.

The City is also collecting trip data from the companies. As of October 11, 2018, 472,069 trips have been taken on e-scooters in Portland, with an average trip length of 1.2 miles. 

The evaluation period will conclude with a Findings Report released shortly after the pilot ends on November 20. Beginning November 21, shared e-scooters will not be available in Portland as PBOT evaluates whether they will be a long-term part of Portland’s transportation system.   

A summary of responses to all of the survey questions can be found online at: www.portlandoregon.gov/transportation/scootersurvey

More information about the scooter pilot, including an FAQ can be found at: www.portlandoregon.gov/transportation/e-scooter

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