danger
COVID-19 Freeze for Multnomah County

The four-week (minimum) freeze is in effect through December 16th.

E-Scooter Reporting and Feedback

Use this guide to learn the various ways to report issues with E-Scooters or give feedback regarding E-Scooters.

Thank you for taking the time to submit a report to us and share your feedback!

To report an urgent issue, such as an improperly parked scooter, you’ll receive the quickest response by contacting the associated company directly listed below (company contact information is also on every e-scooter).

Submit Feedback to PBOT 

If you want to address a specific incident, such as an improperly parked scooter, you’ll receive the quickest response by contacting the company directly (see below).

Use our online feedback form to tell PBOT about your experience with e-scooters in Portland. You can also contact PBOT directly by emailing e-scooter@portlandoregon.gov

Emergencies

If you are experiencing an emergency, call 9-1-1.

Report an Urgent Issue

To report an urgent e-scooter issue, such as an improperly parked scooter, it is best to first contact the e-scooter company directly listed below (contact information is also on every e-scooter). Please note: 

  • Companies are required to have customer service lines available 24 hours a day, 7 days a week.  
  • Companies are required to report to PBOT monthly regarding each complaint and report submitted to them.  
  • PBOT audits each company’s performance and complaint system on an ongoing basis. 

You may always copy PBOT on your report, but we may not be able to respond within a timely manner. To contact PBOT, email e-scooter@portlandoregon.gov

Bird (black scooters)

Call: 866-205-2442 
Email: citysupport@bird.co
Report online at: https://help.bird.co/hc/en-us/requests/new?ticket_form_id=360000468331

Bolt (yellow and black scooters)

Call: 1-866-265-8143 
Email: support@micromobility.com
Report online at: https://www.micromobility.com/bolt/portland

Lime (green scooters)

Call/Text: 1-888-546-3345 (1-888-LIME-345) 
Email: support@li.me
Report online at: http://bit.ly/limereport

Razor (red scooters with seats)

Call: 833-527-8645 (833-LAST-MILE)
Email: sharesupport@razorusa.com
Report online at: https://www.razor.com/share/help-compliance/

Spin (orange scooters) 

Call/Text: (888) 249-9698
Email: support@spin.pm
Report online at: https://spinbikeshare.zendesk.com/hc/en-us/requests/new
 

Road Hazards

To report urgent road hazards, like potholes, call 503-823-1700 or email PDXroads@portlandoregon.gov.

City of Milwaukie

If you are seeking information about e-scooters in the City of Milwaukie, visit https://www.milwaukieoregon.gov/escooters or email escooters@milwaukieoregon.gov.

Contact