Lime (green scooters)
Lime is available for use without a smartphone for users who enroll in Lime Access, Lime's discounted ride program. When they enroll, they will receive a text message from a phone number that they can continue to use for Lime rides (415-463-3473).
The first time the rider uses Lime’s text-to-unlock service, they will be prompted to agree to Lime’s user agreement and privacy policy.” To unlock a scooter, users can text “Unlock XXXXXX” with the scooter ID to 415-463-3473. They can also find their balance, safety tips, and instructions for reaching Lime’s customer service department by texting “Account” or “Help.”
Spin (orange scooters)
Users without a smartphone who qualify for Spin Access, Spin’s discounted ride program, can sign up using the form at the link above and note that they would like to sign up for SMS (text messaging) service.
No smartphone, limited income: if you have a limited income and have received an Access code, you can use our text-based (SMS) system to unlock scooters. You can also use the SMS system if you already have ride credit on your account.
No smartphone, but you have a credit card: Users without a smartphone can visit Spin’s warehouse at 2101 NW York Street, Monday - Friday (9am - 5pm) to purchase a Spin Access card or ride credit in person with cash, credit, or a prepaid debit card to load a balance onto it. The minimum purchase amount is $10. Spin will provide the user a phone number to use their SMS (text messaging) service. You can then use that ride credit via our SMS system to unlock and ride.