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About BIKETOWN for All

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Two BIKETOWN riders riding bikes in Portland
BIKETOWN for All offers affordable, accessible, and fun bike-share transportation for everyone, regardless of income. Those who quality for certain forms of state or federal assistance can sign up for discounted BIKETOWN memberships. Information on member benefits, eligibility, and how to sign up.
On this page

Membership benefits

  • $0/month annual membership 
  • Unlimited 60-minute trips (5 cents/minute after 60 minutes) 
  • Monthly $7 credit to cover out-of-station parking fees (equivalent to seven instances of the $1 fee)
    • Monthly credit resets to $7 each month
    • Monthly credit does NOT cover $5 penalty for parking out of a service area
  • Free to unlock a bike 
  • Bikes available 24/7 year-round throughout the service area 
  • Free helmets at our Adaptive BIKETOWN location (1945 SE Water Ave.) during seasonal hours and at the Portland Building (1120 SW Fifth Ave.). Please call 311 ahead of time to arrange for pickup.
  • 25% off Nutcase Helmets with code BIKETOWN25

Eligibility

  • Ages 16+

AND those who qualify for or receive any of the following:

  • Students receiving Federal Student Aid (FAFSA)  - Portland campuses only
  • Those with an Oregon Trail Card (SNAP)
  • Affordable housing residents
  • Those who qualify for unemployment assistance 
  • Oregon Health Plan (OHP) members
  • TriMet Honored Citizen pass holders 

If you are not sure if you meet the requirements, contact 311 so city staff can help.


Before you sign up

Be prepared with all of the following:

  • An active phone number that can receive our verification code by text.
  • Documentation of eligibility (see criteria above).
  • Payment method. Our current system requires a credit or debit card on file. You will only be charged for incorrect parking fees ($5 for outside of the service area; $1 for parking outside of a BIKETOWN station). A $7 monthly credit is provided to cover up to seven out-of-station fees through BIKETOWN for All. 

If you do not have access to any of the above, including a payment method, please contact SharedMicromobility@portlandoregon.gov or call 311 so city staff can assist you.


How to sign up for BIKETOWN for All

Online:

Prospective BIKETOWN for All members need a phone number capable of receiving a text message, proof of eligibility, and a credit or debit card to sign up online. 

  • Step 1: Sign up at BIKETOWNforAll.com. You will need to provide a phone number, date of birth, and submit a photo of your document of eligibility. 
  • Step 2: Your eligibility documents will be reviewed (approximately 2-5 days) and the BIKETOWN for All membership team will contact you via email to complete the sign-up process.
  • Step 3: Open the confirmation email and click on the link to complete your process.
  • Step 4: Add a payment method as backup for parking fees. Be sure to review the rules of operating a BIKETOWN bike beforehand to avoid such fees.

In person:

  • The Portland Building (1120 SW Fifth Ave.) Contact 311 to schedule a time to sign up in person outside of the regular hours of the Adaptive BIKETOWN location.

By phone or email:


FAQ

Where can I park a BIKETOWN bike? In general users must follow BIKETOWN parking and service area parameters. BIKETOWN for All Members are charged $5 for parking outside the service area, a reduction of the general public $25 fee. BIKETOWN for All Members are encouraged to park bikes at BIKETOWN stations, but are awarded $7 monthly credit to cover out of station fees up to 7 times a month. After 7 times of parking outside of a station, other credits you earn from programs like Bike Angels can be used, and the card on file will be charged as a last resort. 

What if I do not have a credit card or debit card? If you do not have a credit or debit card to attach to your BIKETOWN account, please send your full name, address, and date of birth to SharedMicromobility@portlandoregon.gov or call 311

What if I do not have a smartphone or data to check out bikes? We have key cards that can be linked to BIKETOWN accounts. These cards let you unlock bikes without a smartphone by tapping the card to the back of the bike to unlock it. Please email SharedMicromobility@portlandoregon.gov or call 311 for more information.  

What if I do not have a permanent address? Email us at SharedMicromobility@portlandoregon.gov or call 311. Key cards will be made available for pickup at the front desk of the Portland Building (1120 SW Fifth Ave.). We will contact you when it is ready. 


Pro tips for BIKETOWN for All members

  • Check your bike’s battery in the app before your ride so you know it will last your whole trip.
  • Never lock up your bike outside of the service area. You can ride out of the service area, but locking it up there will end your ride and incur a fee.
  • Bike angels. Redeem ride credits by bringing bikes parked outside of a station back to stations. 
  • City explorer. See how many stations across Portland you have visited

Contact

BIKETOWN information

phone number311General BIKETOWN assistance from city staff, help signing up for programs. Available Monday – Friday, 7 a.m. to 8 p.m. (excluding federal holidays). Translation services available.
Oregon Relay Service711Oregon Relay Service

BIKETOWN account issues

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